Landline dead in WN2 area
 

Just called CS to tell them my landline is down and was told this is due to cable replacement and will take between 4 and 24hours to complete but it has been 48 hours since we could use our landline and they could not explain and there is nothing shown on the service status section either.

I don't mind waiting as faults do occur but sometimes the lack of info like nothing on the service status annoys me a little.

Re: Landline dead in WN2 area
 

It would only be on the service status if it was a large area fault, or a good portion of the cab you are connected to is affected. It automatically places a message on there from our faults database.

It's more likely a mux card fault, affecting about 20-30 customers. I'll check later when in work for you.

HTH

Re: Landline dead in WN2 area
 

Can you check the Status Page now please?

the engineers are having trouble with this due to health & safety issues, due to weather.

Trying to get an engineers there today at some point, if safe enough.

Re: Landline dead in WN2 area
 

Just checked Service Status page again and it shows all services are disrupted but it is just the phone in my case.

Re: Landline dead in WN2 area
 

Cool, so you are on that cab. Some customers have loss of TV & Broadband too.

as i say it's a health & safety issue at the moment. Whilst your exact location may be ok, it may not be safe for engineers to travel to.

You can now track the ticket on the status page though. I enabled it as it was ongoing.

As you can see we hope to have it resolved this evening, but it may take a little longer.

Hope this has been helpful to you.

Re: Landline dead in WN2 area
 

Thanks for that. The cab is down the other end of the road to us (i think) at the culdesac end so access due to road conditions will be a little tricky as you say.

Re: Landline dead in WN2 area
 

We just have 1 telco switch port out now, but this needs 2 engineers to attend tomorrow daytime. We have amended the ticket to the next est fix.

Re: Landline dead in WN2 area
 

Now had no landline for the past four days so i called CS who informed me that the engineers are having to replace a whole section of cable so it must be a big job.

Re: Landline dead in WN2 area
 

You all back-up now Phil? I can't see the ticket listed now.

Re: Landline dead in WN2 area
 

NO, still no landline, My partner rang CS yet again at about 8.30 this morning and was told work was still ongoing but now there is still no landline (writing this message at about 6pm)
Other VM cable phone customers in our street have working landlines and have not had a fault so could this be a fault on the cable on our property as 5 days have elapsed now.

Please can you reply with any further info you can provide as calling CS from a mobile is not cheap.

Thanks.

Re: Landline dead in WN2 area
 

Hi Phil,

Sorry about the delay in geting back to you. I've checked and we've had to open a new ticket for the remaining customers affected. You should see it if you put your details in the Status Page.

Currently with our remote engineering team. They are trying to isilate the fault.

Re: Landline dead in WN2 area
 

It was supposed to be fixed at 1225 today the last time I looked.

Re: Landline dead in WN2 area
 

Right, quick update. We have got nearly all of the last LCN's back in service now. Can you advise whether yours is back on please, Phil?

---------- Post added at 17:54 ---------- Previous post was at 17:52 ----------

Yep, I've been managing the ticket today. I'm hoping Phil is on one of the fixed LCN's now! :)

Re: Landline dead in WN2 area
 

Sorry, stilll no phone line. I cannot reply to any of these messages untill i get home from work at around 6pm.
Nobody has phoned my partner on her mobile with any updates as requested.

Re: Landline dead in WN2 area
 

Ok Phil. When did you last check? Is your line giving a dead tone when called?