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-   -   Phone Not Working (https://www.cableforum.uk/board/showthread.php?t=33665490)

tomtank62 25-05-2010 12:03

Phone Not Working
 
My home phone is not working in the Harrogate area. There is no dial tone and when I call home from a mobile I get Phone No not valid.
Anyone else got the same problem?

Digital Fanatic 25-05-2010 13:20

Re: Phone Not Working
 
Quote:

Originally Posted by tomtank62 (Post 35027718)
My home phone is not working in the Harrogate area. There is no dial tone and when I call home from a mobile I get Phone No not valid.
Anyone else got the same problem?

We have a major outage in Harrogate, under ref 1271764

You can track the ticket on the Status Page - see my sig

tomtank62 25-05-2010 14:22

Re: Phone Not Working
 
Thanks, I never found any indications of a fault on the status page, it only showed green.
Anyway it is now fixed.

Digital Fanatic 25-05-2010 14:54

Re: Phone Not Working
 
Quote:

Originally Posted by tomtank62 (Post 35027773)
Thanks, I never found any indications of a fault on the status page, it only showed green.
Anyway it is now fixed.

We don't have traffic lights for Cable now? Did you use the correct link? You need to input your telephone number too.

It is restored now though, so maybe thats why you didn't see it

Glad you are back on though :)

Pia 26-05-2010 10:15

Re: Phone Not Working
 
Is there any way to report a fault without ringing?

My phone is fuzzy and only works for a few mins if i gently tap the brown box outside oops:

nodrogd 26-05-2010 17:36

Re: Phone Not Working
 
Quote:

Originally Posted by Pia (Post 35028352)
Is there any way to report a fault without ringing?

My phone is fuzzy and only works for a few mins if i gently tap the brown box outside oops:

You could use VM's Help & Support Forum (you will need to register first). The staff there can arrange appointments for you should you need one.

Pia 26-05-2010 17:40

Re: Phone Not Working
 
Thanks i was just coming back on to say i've rang them now and they're coming out tomorrow. Gave the box a swift boot and it worked long enough to ring :LOL:

m419 26-05-2010 19:50

Re: Phone Not Working
 
Sounds like the cable has worn away with rain.

Pia 26-05-2010 23:10

Re: Phone Not Working
 
Maybe it melted, it only started doing it at the weekend :D

Lord Nikon 27-05-2010 02:23

Re: Phone Not Working
 
Quote:

Originally Posted by Pia (Post 35028587)
Thanks i was just coming back on to say i've rang them now and they're coming out tomorrow. Gave the box a swift boot and it worked long enough to ring :LOL:

Proof positive that rebooting does help sometimes. :D


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