UBR up-grades
I have been waiting for over 6 months now, to get a decent speed from my once great 20mb connection, only to go through a broadband hell and back only to find out that my UBR needs an upgrade....if you were to put a DEFCON level on it i'm at 10. Without boring you all, and some on here are at different stages of finding out that it will come to a UBR upgrade, then your only option is to wait for the upgrade, i have 5/6 weeks to wait
My questions are "How long have you been waiting" ? If you have had an upgrade does it get better ? and after is it worth it......as the guy i spoke to said he's has recieved feedback after people have had the upgrade and it is much better....or it's it just empty words ? If anyone knows can you please inform us......as the light is very dim here |
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updates no one seams to know anything , keeping saying they have got no more news, i have just posted to the support broadband newsgroup on behalf of all customers asking for a manager or someone higher to give use some news of what is happening |
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bereatwith, what area u in?
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i'm in st1 ( stoke on trent ) ours should have been done back in march or so the engineer said who called today. should be upgaraded 22nd april ( not holding my breath )
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In Wakefield. Took one day short of six months from the ticket being opened to the upgrade. Went from slow speeds, 10-15% packet loss, slow response time during peak hours to pretty much full on 20 meg at all times.
Now 9 months on things are starting to slow again, so it looks like they have nearly sold all the spare capacity they installed... |
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If or when they ever get a properly functional network trade up again. |
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Here in DE23 i was shown for the Derby area by a broadband engineer 2nd week april now i am doubting it as i dont get anything 8mbs during the day and after 5pm 3mbs and lower its just appauling VM are just a total bunch of idiots when running their business. They have forgotten without us there would be no VM.
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Hi,
UBR04 Preston here, been waiting since September 07, 7 months now.... Tickets get raised to upgrade, then when the target dates passes the ticket gets closed and a new one raised ad infinitum... Finally got SO sick of getting sub 2Mb on a 20Mb connection (Not receiving a single word about the official letter of complaint I sent didn't help) that I rang VM on Monday and got released from contract (4 months left). So, getting shot of VM in 3 weeks and will NEVER touch them again, I may only get around 5Mb on ADSL but it's a steady and constant 5Mb. Bri |
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And as synner said - upgrade dates come and upgrade dates go, but upgrades dont!!
My experience was jan - jul last year, and each time I called the upgrade would be in the next couple of weeks or so. In the end I made an official complaint to them - not so much about the issues with my connection (though that was annoying), but about the ever changing dates and the promises broken. The next day I got a call from a nice lady in Scotland - she was a senior complaints manager or something. She seemed to be in a position to knock heads together and get things done and within two weeks things were sorted. I felt that she kept me in the loop with regards to developments, and even called a couple of times after the upgrade to check that things were still OK. She restored my faith in VM customer service. I dont know if there ever was an actual upgrade or not, but on 'upgrade day' my connection changed from ubr01 to ubr04 - which sorted my issues. So if they just swapped my ubr to shut me up or not I suppose I will never know!! Now I know that others may well jump on me for saying this, but if you feel that you are only getting X% of your connection speed then it seems fair that while you have issues you should only be paying X% of the monthly subs. I would phone VM and ask for an ongoing credit backdated to when the ticket was opened until the 'fault' is resolved. Hope this helps Cheers Grim |
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I think my area de23 has been upgraded today i have never been able to get 19.54mbs during the day at 1pm ever i have have done 5 speed test all at different sites and are all coming back around 18.5 +. but i am not crossing my fingers yet as it may just be a fluke.
https://www.cableforum.co.uk/images/...2008/04/38.png |
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speed test do not give a true figure of your download speed. i was told to try this by another post. go to this web site http://nettest.virginm.net/ and download 4 100meg files at the same time. then add the transfer rate together of all 4 files and see what u get.
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yup getting full speeds still + try this virgin site instead http://gamefiles.virginmedia.com/blu...42_mp_demo.exe
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web page can not be found i'm getting
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