Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

I have just received a text from Vm stating that from 28/4/08 they will no longer be rolling over unsed mins for cable 300 users.

I am not happy with this since it was a great plus for me.

And I seem to remember this was a contract offered for as long as I was a VM cable user so I am well peeved that they now think they can change the terms of my contact with them.

I want to urge every cable 300 user to contact VM to voice their disatisfaction and threaten cancellation.

Let's get them to change their minds on this one.

:td:

Re: cable 300/300 no rollover from 28 april 08
 

I got the text a while ago too about this. Very sad and angry at the same time...

Re: cable 300/300 no rollover from 28 april 08
 

same here got word this morning,wonder why they are doing it :erm: must say i am peeved.

Re: cable 300/300 no rollover from 28 april 08
 

Just got the text in the last few minutes - On the phone to them right now - Stuck in a queue - message said...

'We are unusually busy right now - you could be waiting up to 20 minutes to speak to someone."

I think its absolutely disgusting that they are informing the customers of this massive change in terms of service by text.

Re: cable 300/300 no rollover from 28 april 08
 

I just got it also and said to check if anyone else received also. It is really unprofessional to let you know about changes in our T&C simply by texting. Although rarely i spend my 300 mins it was really a plus as i was feeling more secure. Time to call them at some point...:td:

Re: cable 300/300 no rollover from 28 april 08
 

I also rarely use my texts and minutes, but I could have a busy month where I do use more minutes. Not happy at all with this and will phone to complain also.

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

I remember O2 did this with me last year via text, when i argued the case they had a clause in the contract which enabled them to do this. I just bet VM will also have an answer at the ready also :rolleyes:

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

It was their answer. But I take exception to being informed in such a unprofessional way.

Anyone not happy with this should e-mail: theteam@virginmobile.com

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

IMO they do this to avoid confrontation as much as possible. If you get an e-mail, you're like to respond as you are with a letter. But you can't text back to these numbers, downright disgrace!

(Remember those poor people who lost their jobs in the same way!)

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

phone them and hammer them with compliants get it logged and sent, ive been on hold for about 12 minutes:

freephone on landline:

0800 0520837

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

Copy of email sent to them.


It seems that you are intent on losing customers by changing the terms of many peoples contracts. Im sure that hidden somewhere amongst the terms and conditions you are entitled to do it but it is very unprofessional the way you have gone about informing customers. I along with many others will be seeking another provider.

Thank you

*******


I will be considering my future with virgin altogethr if this is the unprofessional manner in which they treat their customers.

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

from what i have been told just now there is no complaints department as such lol on the phone as there is no system ???? but you can write an email to be forwarded to the complaints department or letter.

oh and from what i have been told its purely a business decision.

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

A bad decision which will mean customers seeking deals on other providers. I hope the bean counters at Virgin Mobile are very happy about what they have done today and I hope they are aware they have tarnished or quite possibly demolished the quite reputable status they had.

This is a total bad move and the text message announcing this to their customers was nothing short of a unprofessional and backward method in which they have informed their customers.

They deserve to lose a lot of customers over this move.

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

well the person i talked to was straightforward about it, she said yes it does not benefit customers but its most likely a cost issue behind the scenes, to be honest the tariff is competitive but maybe priced too low for them as ofcourse they piggyback on the t-mobile network and maybe not enough subscribers on higher tariffs, also its becoming slightly less attractive to be on the 300/300 tariff as now o2 has a unlimited plan on pay and go, yes its o2 to o2 but it depends on what the network the people around you are on!

Re: Virgin Mobile min/texts 300/300 no rollover from 28 april 08
 

just after emailing them mick and expressed my disgust.:td: