Superhub factory resetting itself
 

In the last couple of weeks my absolutely nothing super about it hub has started factory resetting itself. It just seems to suddenly fall over and all I can do is turn it off and back on again but when it comes back to life all my settings are gone, the SSID changes and it has reset itself - even the user / password are changed back to admin / changeme

I have even tried manually factory resetting it in case it was just a glitch that needed to be cleared but it has since done it again on its own.

Has anyone else had this problem?

I note from the forum there has been a firmware update recently and this has only been happening in the last couple of weeks (3 times now) - is it related?

Cheers

Octy

Re: Superhub factory resetting itself
 

It is a fault and the hub will need replacing so you need to call up technical support.

Re: Superhub factory resetting itself
 

VM replaced the [Mod edit]hub and for the last few weeks the new one has worked flawlessly but guess what.....

The last two days it has reset itself back to the factory settings :mad:

Guess I'll be needing a trophy cabinet to house my dead [Mod edit]hubs

Re: Superhub factory resetting itself
 

Re: Superhub factory resetting itself
 

Well, hub No 3 now here and activated. I wonder how long this one will last? !!

Re: Superhub factory resetting itself
 

I tried 4 before I gave up and got rid

Re: Superhub factory resetting itself
 

Wonder how much it is costing them in replacements?

Re: Superhub factory resetting itself
 

Hard not to invoke the swear / asterisk filter but the 3rd hub has lasted less than 24 hours. Just reset itself. Virgin, I have said this before but you are a joke. This just isn't good enough.

Re: Superhub factory resetting itself
 

Hub number 4 on its way

Funny, how the first 2 times I called I was told it was a known fault but this time I had to spend 1/2 an hour on the phone explaining things before I was told "we have not come across this before all we can do is escalate it to Network and send you another"

Email also on its way to CEO office as this is just intolerable service.

They provide me a V+ box but don't dictate my telly, they provide a phone connection but don't dictate what phones I use so what gives them the right to dicate how I network my kit?

Re: Superhub factory resetting itself
 

A question often asked :)

1000's of us have purchased our own Wireless devices as VM did not supply wireless equipment until recently with their new HUB

to expect all of us just to bin these devices is unrealistic,

The "modem" only mode should have been an option on their Hub from the start

Re: Superhub factory resetting itself
 

Do you mean they're not taking back the failed devices? How are they going to work out what is/was wrong with them, if they don't take them back and examine them?

There's another thread here where a member of VM staff says all faulty kit is returned to the manufacturer for a refund - how does that work?

As we're constantly reminded, hubs are VM's property at all times. Why are they just abandoning them?
I think you'll find we the customers are paying for it - even if we don't have a "super"hub.

Re: Superhub factory resetting itself
 

They never asked for mine back. One was replaced as faulty (reported as such on Masque's advice). I tested the second and found a repeatable problem (hub hangs when doing a TrueImage backup to a NAS device over WiFi using 300Mbps mode) so complained to CEO office and got a vmng300 to replace it. VM didn't ask for either hub back.

I imagine they get these devices so cheaply that paying return postage and handling them would cost more than just scrapping them. The WEEE directive means that VM couldn't just send them to landfill and scrapping them would cost more money - it's probably actually cheaper leaving disposal to the customer.

Re: Superhub factory resetting itself
 

First one they didn't ask for. They did not ask for No 2 back but right at the bottom of the package sending out unit No 3 was a reply paid address label to send back No 2. Hadn't even got it packaged before No 3 failed.

Re: Superhub factory resetting itself
 

Have been trying to work from home today and suffered 2 resets

Have done a bit of research on this and it appears I am among a myriad of complainants with exactly the same problem. VM have even admitted to the fault on their own forums - http://community.virginmedia.com/t5/.../578389#M59568

It strikes me as intrinsically wrong that someone can continue to advertise and sign up customers and supply kit that they know to be faulty and not fit for purpose at the time of supply. Surely the product should be withdrawn until corrected?

Re: Superhub factory resetting itself
 

Every thing seems to hang on the release of R28, although this seems to keep getting delayed

There will come a tipping point for VM were the dissatisfaction with the Hub become commercially unsustainable for them