Re: VM's new Freestyle tariffs!!
 

Down to two contracts with Virgin Mobile, after seeing these new Freestyle tariffs I wont be renewing later this year. I see insurance is not included either.

I cancelled one contract to go to EE 4G, as I have another contract with them already, because VM dont have 4G. I have a total of 4 contracts, for my wife, 2 sons and myself and never missed a payment.

VM must be losing alot of customers when its time to upgrade?

Re: VM's new Freestyle tariffs!!
 

Well I ended up taking an upgrade on a standard tariff to a Samsung Galaxy Alpha which I've given to the wife. It is a great little phone though.

I've then sold her S4 and my Note 3 and bought the LG G3 SIM free.

---------- Post added at 17:45 ---------- Previous post was at 17:43 ----------

In total aggreement. The fact that they wob't budge on their credit check is plain silly for long term customers like me who also spend a lot of money every month.

They are apparently launching 4G by the end of the year.

Re: VM's new Freestyle tariffs!!
 

Dumping Virgin Mobile as soon as my current contract ends. :)

Re: VM's new Freestyle tariffs!!
 

I've been waiting 3 weeks for a note 4 on a staff deal, customer service is non existent for staff. I would rather pay more money elsewhere to dump virgin mobile

Re: VM's new Freestyle tariffs!!
 

I've also heard that since the new freestyle tariffs its made discounts and taking out contracts almost impossible

Re: VM's new Freestyle tariffs!!
 

Do the discounts work the same as on O2, i.e. you only get discount on the tariff part and not the phone part?

Re: VM's new Freestyle tariffs!!
 

It's 50% off the total price, so if you can actually get the phone you like it's not too bad

Re: VM's new Freestyle tariffs!!
 

New contract arranged, call tomorrow to tell VM where they can put the Freestyle tariff :)

Re: VM's new Freestyle tariffs!!
 

Now done. Wow that retentions guy was a bit aggressive.

For the curious they tried to keep me by offering me an 'internal' credit check with the possibility of receiving a Samsung A3 depending on how that came out.

Re: VM's new Freestyle tariffs!!
 

Meanwhile O2 are crediting their similar Refresh tariff system for giving them 'record customer acquisitions' and their 'strongest quarterly growth in six years'

Re: VM's new Freestyle tariffs!!
 

I actually feel as if I have been burgled today, as I got a message from Virgin telling me they had charged me (within my free call package) 50p a minute because I'd called a local rate 0345 number.

I am not going to let this one lie. BT brought out the 03 series specifically to save callers from 08 premium rate calls, and LBC changed their 0845 number (10p per minute on average) to 0345 and I changed accordingly. The Freestyle tariff (like BT) now don't charge for 0845 numbers but as LBC changed their number I assumed (as it was advertised) that they were local rate.

I am going to kick up a serious stink here, anyone else on board?

Update, I just spoke to the operator who informed me 08-numbers were not included either, but when I checked the itemised bill hidden in the depths it apparently let me off the 0345 number.

Any answers as I am now extremely confused.

Re: VM's new Freestyle tariffs!!
 

Was looking at a iPhone 6 16G deal from VM and was amazed to find that if you buy the phone + SIM only combination, you end up paying £696 for the phone over the 2 years. Get this, you can buy the phone from Apple no less, for £539!!!!

Why would anyone buy the handset and not just go for the SIM only tariff? £157 premium, WTF!

---------- Post added at 18:59 ---------- Previous post was at 18:53 ----------

Trying to chosse between the two SIM only tariffs:

Turns out the FUP caps the Unlimited data at 3.5G!! Is the 0.5G and the free 0800, 0845, 0870 and 0808 numbers worth the extra £5 pcm?

Re: VM's new Freestyle tariffs!!
 

Because you can't get 2 years of service for free?

Re: VM's new Freestyle tariffs!!
 

I'm due for contract renewal this month and probably won't stay with virgin after nearly 10 yrs because of the freestyle tariffs .I simply don't want to take a loan out for a phone so I'm looking at other providers to see what they offer

Re: VM's new Freestyle tariffs!!
 

I went to a SIM only tariff some time ago for the same reason. if you can't afford to pay for the phone upfront maybe they've got you but if you can then its a no-brainer not to.

Cheers

Grim