Re: Service status page!!
 

Really?:rolleyes:

Re: Service status page!!
 

Status Page Messages > Only if the whole customers cab is down, not just 1 switch port which is probably 20 customers.

Some cabs have hundreds of connected customers on them, so it would be bad practice to tell all of them that they are part of an outage!

We would place a fault message on the sevice status page if a good portion of those customers were affected.

Maggy J is right though, we would still apply a regional message with postcode if you call 0845 454 1111 or if you can get to a VM 'phone then 151

It would take a maximum of 2 mins to hear this message if you had to call and I know as I test those messages daily! :)

Re: Service status page!!
 

Thanks for the explanation/reply...

Totally agree it would be bad practice, but we the customers don't know we're part of an outage, and how the system works regarding how many faults have to be logged before it shows up on the Service status page. That's why I was a little confused when the Service status page was telling me there was no fault with my telephone line..

Can I just ask which telephone number do I use?
0800 561 0061 or 0845 454 1111.

Cheers

Re: Service status page!!
 

On my last bill it gives the former number 0800 561 0061.:erm:

Re: Service status page!!
 

Now instead of posting utter rubbish you could have tried ringing the number because it recognises your phone number and then gives you the option to check which service you think is having an issue, my call took all of 30 seconds as it is fully automated.

Maybe next time you might think before posting unsubstantiated rumours or misleading statements.

The Outage Line Number is 0800 561 0061

---------- Post added at 22:37 ---------- Previous post was at 22:36 ----------

The above number.

---------- Post added at 22:39 ---------- Previous post was at 22:37 ----------

It is with regards to the Outage line as it will never get you through to an agent as it is fully automated.

Re: Service status page!!
 

We know how many customers are potentially affected by any outage, so it's not based on how many have contacted us :)

I bet your fault is one mux card that affects about 20 customers.

0800 561 0061 is the status line, you need to make sure you put in your home telephone number when calling, you can also use the 0845 454 1111 number, but you can also connect to a Agent if you wish on that one.

Re: Service status page!!
 

It should recognise your phone number automatically because when I rang earlier it recognised me and gave me the options to press and did not ask me to input a phone number which is how it is supposed to work.

Re: Service status page!!
 

If you are calling about a loss of telco issue though, you will probably be phoning from another line.

Re: Service status page!!
 

And it still won't take 20 minutes to find out if there is an outage.

My experience of the VM landline telephone is that it's far superior compared to BT.It's barely ever gone down since the days of Nynex when I first took it up.I actually went with them because BT were so poor.

Re: Service status page!!
 

Totally agree, 2 mins tops for that line.

Re: Service status page!!
 

You win the cigar as I was waiting to see who would mention that slight hiccup first, it asks for it if you use a mobile or a BT line.;)

Re: Service status page!!
 

I've just returned to a message left on my a/phone from the VM team telling me they've found a fix for the network issue in my area. They also said if I had any future problems with any of my services I should ring 151 or the same number you gave (cheers anyway). It's a shame this sort of fault does'nt show up on the 'service status page' but you've already explained why so no worries.