Re: Nightmare
 

I mentioned today to a senior manager in the Virgin CEO's office that I had been asking for advice on this forum - her response was to say that you didn't all know what you were talking about when you advised me to just deal with Virgin and not their SubContractors . Nice eh ?

Re: Nightmare
 

Maybe not but, they may be another point of contact or if you hassle them enough, they are going to get some to help. Just a train of thought it getting it dealt with asap.

I would ring every day, every hour until they delt with me. I asume you have emailed neil?

Some of this might help: http://pressoffice.virginmedia.com/p...p=irol-whoswho

Re: Nightmare
 

They are more likely to just put you through to technical support as it is outside of their remit.

Re: Nightmare
 

I have e mailed Neil many times and my phone calls have so far cost over 100 pounds as most of them are 0845 numbers so I think I have kept on at them quite a lot .

Re: Nightmare
 

If that is the attitude of VM then I'm afraid you will have to threaten then with legal proceedings. You do not have a contract with anyone ohter than VM. VM may have subcontracted but you do not have a direct relationship with those subcontractors and therefore must look to VM to ensure a resolution to the issue.

Given that your consequential losses are now mounting, in addition to the damage to your property, I'd suggest you contact a solicitor. VM have had enough time to deal with you as Mr Nice Guy, Now it's time for you to get tough.

Re: Nightmare
 

Ray, look on the saynoto0870 site, which will give you the geographic numbers, rather than NNG.

Re: Nightmare
 

It's 46 days since Virgin flooded our house and they still haven't paid for repairs - but it seems we may have made some progress - we have agreed a sum for compensation and repairs - the compensation is a third of what my solicitor says we could have got but we just can't wait that long so we're cutting our losses I guess - anyway I won't believe it until the money's in my account - they've said they'd pay before remember ! Maybe I'm just a born optomist - will let the forum know if there are any last minute shenanigans.


Regards,


Ray

Re: Nightmare
 

Well thats something.. I guess...

When did they say they would pay you by? Did you get it in writing aswell as phone call?

I hope for you're sake it's sorted :(

Re: Nightmare
 

Hello Webcrawler,

they haven't given me any time scale for payment - it was a scanned and e mailed document we signed - they just said as soon as possible - but in the circumstances you'd think I would have been paid by now 6 days after signing the agreement and 52 days after they flooded my house ! but they don't care about me or any of their customers - that's one thing that's become blatantly obvious.

Regards,

Ray

Re: Nightmare
 

Hello All,


today we finally received the money for repairs and the settlement figure - we had to fight for every penny and it took over 50 days - our house now needs a new floor which we can finally begin to order - Virgin continued to the last to make me deal with their subcontractor mapgroup who's behaviour was quite disgusting to us - broken promises and uneccessary delays - even holding us to ransom for repair money saying we could have it if we let them put in a different floor or gave up on the idea of compensation - quite despicable when you consider that their gross negligence ruined our house and prevented us moving into our new home.


Hopefully we can move on and finally put this behind us - I would like to thank all those who read and especially those who were kind enough to give advice and support - it was most appreciated and helped us immeasurably.


Regards,


Ray,Sarah and family.

Re: Nightmare
 

Glad you've finally received a setlement, even though it was far too much effort for you to get it. Sometimes Virgin Media really does get it's customer service badly wrong.