2 accounts in to 1 at new house
Hi All
Im really after advice as have not had any help with calling 150, I am soon moving in with a work colleuge, we both currently have flats with our own Virgin media packages.. Cause of rising costs etc we have decided to rent a house together... But when i called Virgin they said we only had 2 options - take both the accounts to the new house or pay 151 for a early disconnection.... which i thought was not very helpful. I have been a VM cistomer for a time now, but when i moved to my flat 4 months ago they started a new contract. similary my collegue has a new contract as VM did a change of ownership and started a new contract when her old housemate moved out. I really dont think having 2 small packages in the same house is a good solution, we are happy to take out a XL package etc to make the cost similar to what the 2 small ones would have been. But we have been told we cant do this... Does anyone have any ideas? Also is it true that you cant actually have 2 accounts at the same property? |
Re: 2 accounts in to 1 at new house
Although I appreciate it's a unfortunate situation, the options provided by Virgin are in line with the Terms and Conditions of service
http://shop.virginmedia.com/the-legal-stuff/terms-and-conditions-for-cable-services.html#home K2. If you move to another address during any minimum period paragraph J2 will apply, unless you continue to receive Virgin Media Ltd and/or Virgin Media Entertainment services at your new address (in which case paragraph K3 will apply). J2 states that an Early Disconnection Fee is payable if services are disconnected within a minimum term Also, you can have two accounts in the same address |
Re: 2 accounts in to 1 at new house
However you DO have a ruther cheaky way of getting out of your contract without paying an early termination fee.
Your most recent bill would have increased this month due to the VAT increase. VirginMedia's TOS entitle you to cancil your contract AT NO CHARGE to yourself IF they increase the cost of you bill. While VM are not responsiable for the VAT increase it has had the affect of increasing your monthly subscription thus allowing you to council your contract under their terms. For reference the terms of VM's contract needed for this are F1 Quote:
J5 Quote:
VM's TOS can bee found here http://shop.virginmedia.com/the-lega...-services.html As i said its cheaky but if you get nothing but "computer says no" from VM staff then i would strogly suggest you use this option. |
Re: 2 accounts in to 1 at new house
I think this little section may prevent that.;)
[/QUOTE]this may entitle you to end these agreements[/QUOTE] |
Re: 2 accounts in to 1 at new house
Masque
you refer to the MAY in F5 that "may" simply refers you to the limitors set out in J5. Quote:
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Re: 2 accounts in to 1 at new house
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Plus if a payment has been made after the rise that includes the new VAT rate that can be classed as acceptance of the increase. Not saying I am right just being Devils Advocate. |
Re: 2 accounts in to 1 at new house
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as for payment beeing acceptance of the terms J5 clearly says that aint so... Quote:
and i ejoy playing Devils Advocate too, thats the only reason im posting this :P |
Re: 2 accounts in to 1 at new house
We all knew all prices were going up though as it has been on the statute books for months and this covers everything not just broadband.
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Re: 2 accounts in to 1 at new house
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VM knew full well that the prices were going to go up before the OP signed his contact but still told him he would pay xx per month (not xx per month till january then xy). im aware the op isnt making a complaint about this particlar point im just offering it as an "out".of cause IF they did tell him of the increase when he signed the contract then he coulnt use this option. For all we as the end consumer knew VM may have intended to swallow the VAT increase like MANY companys have. So the fact that the increase was brought upon by government policy as appose to a VM supplyer upping their prices makeslittle difference to VM's oblication. |
Re: 2 accounts in to 1 at new house
But the problem surely is this:
The get out clause states "a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements;" But VM HAVE NOT increased THEIR charges have they? HM Gov have increased theirs and VM are basically just a collection agent for the chancellor. |
Re: 2 accounts in to 1 at new house
Yes VM has increased their charge. The way VAT works is the end consumer dosnt pay HM gov the charge, they pay their supplyer who in turn pays the charge. So what VM charge you has increased.
The VAT increase is no different then if one of VM's supplyers increased the cost to VM which VM in turn passed onto the end user. Remember in this country (unlike say the US) the end user pays a VAT inclusive charge not a charge "plus tax". Meaning VAT is a charge pays BY the supplier and NOT the end user. The only exeption to this is B2B sales where prices are plus tax (so the same out woulnt work on VM business) |
Re: 2 accounts in to 1 at new house
I would point out that the disconnection part of the contract allow you to disconnect only the affected service without pentalty
so if the phonline has gone up, but broadband hasn't then you can't cancel broadband without an EDF |
Re: 2 accounts in to 1 at new house
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I disagree 100% i am afraid, suppliers are not charging you anymore for your service charges, you will see this on your bill. You are simply paying an increase in VAT which is a government tax. Can you imagine the the chaos if this were possible, people would use this to extract them from all manner of contracts. EDIT: A quick google on consumer websites will back me up.......many people are asking similar questions on similar products http://www.mobilechoices.co.uk/vat-r...one-bills.html Also, you will notice that in the T&Cs VM seperate their charges and VAT: "You must pay the charges for the services as set out in Virgin Media Ltd's and/or Virgin Media Entertainment's price guides or as otherwise notified to you, together with any applicable value added tax or other applicable taxes" So can you point out where VM have increased their service charges BEFORE the application of VAT, for which they have no choice? |
Re: 2 accounts in to 1 at new house
Suggest this thread now moves to the Billing section?
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Re: 2 accounts in to 1 at new house
ooo i thought i would update - im happy... i emailed VM on the complaints form online, got a call 2 days later from someone who could actually help who sorted it all out me. I now have one account at my new house - installed today on time and no issues.... Woohoo its a first i tell you
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