More advice please
 

Hello

Need more advice from you lovely people please

My mate has ordered BT Home hub and it was supposed to be activated today. I logged into his track order on the BT site to see if it had been delayed

This is what is showing

Placed 16 Oct 2006
Description CHANGE
Appointment No date yet
Date due 23 Oct 2006
Status Status not known
Last update 16 Oct 2006
Latest update We are unable to determine the status of your order at this time. Please try again later, or contact us for more information.
PROVIDE BT T BB OPT 3 MAX 40GB MPP


This obviously shows he is going on BT Broadband max with the option 3 for the phone.

Now this is also in his tracking part

Placed 20 Oct 2006
Description CHANGE
Appointment No date yet
Date due 27 Oct 2006
Status In progress
Last update 22 Oct 2006
Latest update Your order is in progress.
PROVIDE LLU LINE SHARE PSTN
PROVIDE PROVIDE SMPF WITH START PSTN

Now he has not ordered LLU nor has he been activated yet?

BT is closed well the department he needs so any advice and what is the LLU part?

Cheers

Re: More advice please
 

Local Loop Unbundling, it's the bit of cable from the exchange to you.

DW

Re: More advice please
 

He's waiting for his line to be sorted out at the exchange, doesn't take long if the exchange is already enabled and has space on it's equipment.

Re: More advice please
 

But BT told him ADSL would be on today

Its not.

Re: More advice please
 

I would guess no-one has been to his local exchange to make the necessary changes (or is that all done electronically these days?).

DW

Re: More advice please
 

Nope still need a physical visit now and then to enable lol But yep I'm with you on the "engineer not available in your area today" ;)