Introduce a friend?
Hello :)
Now my son moved down to Cambridge he asked me to phone VM to introduce him as a friend so that I may get the 'Introduce a friend' reward. After speaking to the lady on the phone she said that as my son is only taking the one feature - Broadband, that I won't be entitled to the ''Introduce a friend' reward. Is that right or have I been palmed off? |
Re: Introduce a friend??
No one knows, No one will ever know.
Virginmedia is run the same way as FIFA. To receive the Connect a Friend credit, you must be an existing Virgin Media customer but not a Virgin Media National PAYG dial-up customer. Your friend must subscribe to any Virgin Media service (other than our Free TV only service), subject to status and credit checks From HERE |
Re: Introduce a friend??
I did this once but they came up with something obscure like there was no R in the month so I didn't qualify. Never bothered since.
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Re: Introduce a friend??
I don,t think that is fair, they would stil be getting the business.
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Re: Introduce a friend??
First guy I spoke to said I qualified for it, then he transferred my call to Sales who then told me that I wasn't entitled as my son was only going for the one package, broadband.......I may phone them back!
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Re: Introduce a friend??
Almost like they forget they have the introduce a friend policy untill someone phones up to claim the credit lol.
There sure is an ever growing list of issues thats covered in there terms and policy that only virgin employees can see where the rest of us cant lol. |
Re: Introduce a friend?
I decided to phoned VM back....they said I can still receive the 'refer a friend' reward just by adding my friend on their website which is good, although that remains to be seen. I'm hopeful.
Thanks Charlie for that link. :) |
Re: Introduce a friend?
Yeah, I just added my friend on the website, they took care of the rest and added the money to my account. No hassle at all.
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Re: Introduce a friend?
Connect a Friend is via the website only, you can't do it by phone
http://connectfriends.virginmedia.com/ ---------- Post added at 10:21 ---------- Previous post was at 10:19 ---------- Quote:
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Re: Introduce a friend?
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Yeah, I gathered that after thanks for clarifying it though :) . But it would have helped if CS\Sales would have informed how to claim it in the first place assuming it was a qualifying claim of cause than the confusing respone he did seem to get. |
Re: Introduce a friend?
They should be aware as it is within the process information they have
e.g. 'Customer want's to connect a friend - inform them of the following website' |
Re: Introduce a friend?
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But yeah, I agree with that, they should have told me on the phone the first time that I was able to do it via the website to qualify. I don't know if I will still get the reward, was told I would so we will see. I don't see why it's online only though. |
Re: Introduce a friend?
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Re: Introduce a friend?
A few years ago I recommended a friend, after the affect I heard nothing and received
nothing. and since other incidents with VM, I would not recommend a stranger never mind a friend |
Re: Introduce a friend?
This is not really fair. did you complain to them about this, or was it a waste of time.
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