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-   Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)
-   -   TiVo (https://www.cableforum.uk/board/showthread.php?t=33670455)

TheNorm 11-01-2011 12:31
Re: TiVo
 
Quote:
Originally Posted by davidthornton (Post 35150566)
If you're going to be moving in 6 months, ...
Just beacause Rattus wants to move doesn't mean he will. My wife and I waited two years for a family to vacate a house after they accepted our offer to buy. In the end we moved somewhere else, but that is a different story.

Peter_ 11-01-2011 12:35
Re: TiVo
 
Quote:
Originally Posted by TheNorm (Post 35150579)
Just beacause Rattus wants to move doesn't mean he will. My wife and I waited two years for a family to vacate a house after they accepted our offer to buy. In the end we moved somewhere else, but that is a different story.
But he is unlikely to sign an 18 month contract as you never know and no one wants to have to pay an early disconnection fee.

Rattus 11-01-2011 12:35
Re: TiVo
 
Quote:
Originally Posted by davidthornton (Post 35150566)
If you're going to be moving in 6 months, and probably to an area where you have no possibility of subscribing to Virgin Media, it doesn't really seem to me that it is in either your or Virgin Media's interest to make any significant changes to your subscription. Why bother for just 6 months? :cool:
Wanting to move and actually moving are very different in the market as it stands ;)

And yes a long new contract is probably more important that the £150 quid connection charge. A tv service is a fixed service (well for cable at least) you can't take it with you the way you can a mobile phone or indeed sky. Which makes me question the idea of long contracts. I can see why VM would want to tie you down though. However finding out how much it costs to cancel is difficult as no one wants to answer that question usually when you phone up.

ottoni 11-01-2011 13:52
Re: TiVo
 
BREAKING NEWS!!!!!!!!!!!!!!!!


JUST BEEN TOLD ON THE PHONE VIA CUSTOMER SERVICES THAT THE TIVO WILL BECOME AVAILABLE SOMETIME IN MAY!!!!!!! I'm not kidding you, everyone it seems is hearing a different date!:dozey::dozey:

Peter_ 11-01-2011 14:19
Re: TiVo
 
Quote:
Originally Posted by ottoni (Post 35150648)
BREAKING NEWS!!!!!!!!!!!!!!!!


JUST BEEN TOLD ON THE PHONE VIA CUSTOMER SERVICES THAT THE TIVO WILL BECOME AVAILABLE SOMETIME IN MAY!!!!!!! I'm not kidding you, everyone it seems is hearing a different date!:dozey::dozey:
I will check that myself when in work tomorrow but do not hold your breath.:)

ottoni 11-01-2011 14:24
Re: TiVo
 
All these different dates are doing my head in!

vanman 11-01-2011 14:39
Re: TiVo
 
Quote:
Originally Posted by Rattus (Post 35150586)
Wanting to move and actually moving are very different in the market as it stands ;)

And yes a long new contract is probably more important that the £150 quid connection charge. A tv service is a fixed service (well for cable at least) you can't take it with you the way you can a mobile phone or indeed sky. Which makes me question the idea of long contracts. I can see why VM would want to tie you down though. However finding out how much it costs to cancel is difficult as no one wants to answer that question usually when you phone up.
but if you take up a new contract and move.
take your V.M equipment with you and if V.M can't supply you where you have moved to .
the contract is void as you have not broken it .

Peter_ 11-01-2011 14:49
Re: TiVo
 
Quote:
Originally Posted by vanman (Post 35150698)
but if you take up a new contract and move.
take your V.M equipment with you and if V.M can't supply you where you have moved to .
the contract is void as you have not broken it .
He would be charged an Early Disconnection Charge as his contract would not be void.

vanman 11-01-2011 15:04
Re: TiVo
 
Quote:
Originally Posted by Masque (Post 35150706)
He would be charged an Early Disconnection Charge as his contract would not be void.
how so if V.M can not supply it's there fault not his.
he has not Disconnection he wants the sevice but V.M cant supply it.

Peter_ 11-01-2011 15:07
Re: TiVo
 
Quote:
Originally Posted by vanman (Post 35150722)
how so if V.M can not supply it's there fault not his.
he has not Disconnection he wants the sevice but V.M cant supply it.
If you sign a contract for an address that can be provisioned and during the contract period you decide to move to an unprovisioned address then yes you would be liable for an Early Disconnection Charge, it is not a question of Virginmedia being unable to supply services to your new address as you are under contract.

I expect if Ben sees this post he will confirm it.

BenMcr 11-01-2011 15:16
Re: TiVo
 
You are indeed correct. Any contract is for the address you are at, there is never any guarantee of forward transfer. This is in the terms:

http://shop.virginmedia.com/the-lega...ices.html#home

If you move to another address during any minimum period paragraph J2 will apply, unless you continue to receive Virgin Media Ltd and/or Virgin Media Entertainment services at your new address (in which case paragraph K3 will apply).

J2 covers the Early Disconnection Fees

vanman 11-01-2011 15:20
Re: TiVo
 
Quote:
Our and/or Virgin Media Entertainment's obligation to provide the services is also subject to survey. If a survey shows that the services cannot be installed or connected at your home, or if a non-standard installation is required, we may cancel any installation date we have given you and terminate these agreements. You will be notified of this as soon as possible after the survey. Neither Virgin Media Ltd nor Virgin Media Entertainment shall be under any liability whatsoever to you for any failure to provide the services in these circumstances but will refund you for any payments you have already made to Virgin Media Payments for installation or the services.

BenMcr 11-01-2011 15:23
Re: TiVo
 
Yup, that applies to the agreement for the address you applying for services which is counted as a seperate legal agreement, not at an address where services are already active

So if you had asked for a TiVo box at the house move, paid for the box and then it was found the services couldn't be installed, you would be refunded the any fees paid for TiVo

However you would still be liable for any charges or EDFs that are due for your existing services

Digital Fanatic 11-01-2011 15:54
Re: TiVo
 
Quote:
Originally Posted by ottoni (Post 35150648)
BREAKING NEWS!!!!!!!!!!!!!!!!


JUST BEEN TOLD ON THE PHONE VIA CUSTOMER SERVICES THAT THE TIVO WILL BECOME AVAILABLE SOMETIME IN MAY!!!!!!! I'm not kidding you, everyone it seems is hearing a different date!:dozey::dozey:
I don't think this is true, ottoni.

an announcement is close ;)

denphone 11-01-2011 16:03
Re: TiVo
 
Utterly shocking if we have to wait till May.


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