Originally Posted by tweedie (Post 35163762)

Guess who just got a TiVo installation date.....


YAY :D

Feb 8th

and im not an S1 TiVo owner so you all should be getting calls

Originally Posted by Perfect Choice (Post 35164756)

As said earlier, if it is 4 staff ringing the first 5000 who may not be at home or available to take a call, then that will take time! Don't panic even if you don't get a call in February! Somebody has to be first and somebody has to be the last to be called, even out of the initial batch.

Originally Posted by nn012 (Post 35164856)

Booked for the 17th, same offer as mentioned by others.

Originally Posted by clinteastman (Post 35164859)

Congrats! Was that the earliest date that offered you?

Originally Posted by fixerman (Post 35164656)

Sorry DF but I find that hard to believe. Judging by the posts on this forum, apart from a couple of doubtful ones, it seems that the only calls are going to TivoS1 owners.

Originally Posted by Mr-S (Post 35164838)

DF/Ben Mcr/Masque: I've got an issue and not sure if you guys can help.Been having various ongoing issues with service (TV/Internet) as well as poor customer service for last 3 years and registered several complaints to the point I took up to CEO office last year. As a settlement (and the fact have a faulty SA V+ box) got offered a deal on TiVo as way of resolving the issues we have had and swap TiVo with faulty box. Last week I spoke to the person Ive been dealing with in CEO office they told me would be contact personally in early Feb re: install date. Problem is my box has constantly playing up (no service for several hours last week) and told them this last week and there response was above. Since then had more problems with the box and I reached out to them yesterday but have yet to get a response. Also asked that we contacted via email or mobile rather than landline from installation date (has been no messages) as in and out of house.

A little concerned as thought we would been priority to get installation due to the problem and previous issues.

Dont want to go into full details about what Ive been offered on here or person's name (dont want them harassed for the same offer and effecting what our deal is) would prefer to speak about it offline with one of you (DM) if possible?

Originally Posted by BenJSmyth (Post 35164880)

Ah you lucky people with your phone calls. I never have any luck with anything that involves a lucky dip!

Originally Posted by Perfect Choice (Post 35164563)

I’ve read here that VM have over 20,000 existing customers declaring a wish to purchase Tivo and they will do 5000 by end of March? With that demand you would expect VM to charge.

Ultimately the Tivo price will come down there will also be the smaller cheaper Tivo box later this year as well.

It is a case of whether you want to pay premium as an early adopter or wait a year or 2 say and hope for a lower price, although on this demand it may be several years before the price is lowered!

VM and Sky rightly work on different models so it is a preference to what you want in the end. I like the VM model personally and don’t have to think about the cost of repairs if there is a problem.

However customer who expect all this new service/technology for nothing, are simply being unreasonable in my view, it’s just not practical for a commercial organisation and such costs have to be covered somewhere; so better to be specific to the product rather than a general cost of service.

I have a V+ box today, actually purchased at £45 around 3 years ago when VM put a special offer on their web site for new customers only but didn’t say this initially on the site, so existing customers could order before they corrected their mistake and increased the price to a £75 (so I was lucky).

So if you wait you will get a lower price in time, but suspect it could be 2012 at this rate on Tivo.

For the record I am registered for Tivo and I expect to pay the £189 price as I want it now!!

Forgot to mention that haven’t VM said they want to deploy the Tivo software on existing boxes where possible (Samsung V+ hasn’t got the CPU/memory power I suspect but SA V+ has and the Cisco HD only box is also OK?). It may be a cut down version of Tivo features with none of the Internet/apps features, but it may well be the new UI and useful new features like the 7 day in the past EPG and record whole programme if in the live recording buffer. That is my guess work but they have certainly mentioned deploying Tivo software to current devices so customers who do nothing may get some of the benefits of Tivo anyway.

Originally Posted by Digital Fanatic (Post 35164875)

I'm sorry you don't believe me :dozey:

---------- Post added at 16:02 ---------- Previous post was at 15:57 ----------



Due to DPA issues, we can't get involved in account/install issues on here, but post on our Community Forum and a member of staff from 2nd line will chase this up if they can.

It's one of those things we can't get involved with.

cheers

Originally Posted by clinteastman (Post 35164887)

If just been told by @virginmedia that ALL people that registered will be getting a call.

Originally Posted by Perfect Choice (Post 35164894)

Stephen has corrected me, there are more than 4 callers so good. Suspect there will be a capacity issue on trained staff for installations but as more staff are trained the speed of installs can increase. Somebody has to be the last called and booked though out of 20,000+. Just hope it is not me!!

Originally Posted by Stephen (Post 35164905)

I didn't say how many though :angel:might only be 5 or 6 people calling customers ;)