Re: New Build Woes
 

No signs of progress is not the same thing as no progress.

I feel a bit guilty of asking Steve for progress updates myself to be honest - he's being helpful of his own volition, which is appreciated, but could also be annoying if people use that as an excuse to bug him about it.

"Ever" is a long time. If there's a cabinet base there, you can be pretty sure there will be a fibre going into it at some point in the near future. Otherwise, the money wouldn't have been spent to install the cabinet itself.

Re: New Build Woes
 

Openreach have the benefit of their network probably already being incredibly close to the development.

Some things look easy to network planners in an office but turn out not to be. You need to think in terms of months with anything to do with civils. Digging ducts is troublesome-it's common to come across all manner of issues that can cause not much to happen for weeks on end. Even trying to push cables through existing ducts is hard as they can get blocked. Modern networks such as Virgin's and Openreach's FTTC network also rely on power to be booked up. So then you've got a completely different company that may have their own issues and delays.

You say in your post "it's not like we're talking about digging up roads here". How do you know that? How do you think they get the fibre to your road in the first place. It's got to link into the existing network in some way, I don't know the area but the existing network could be miles away. There could have been loads of digging for all you know!

Re: New Build Woes
 

There fibre pull can be delayed for serveral reasons not least your local council and in some cases, the highways agentcy.

Steve will update you when he has news.

Re: New Build Woes
 

Hi Duncan

Cabinet is now live I have been informed, have you got an install booked yet?

Cheers

Steve

Re: New Build Woes
 

Hi Steve,

Our house (11) isn't on the online checker yet. Is there someone I can call to work round this and arrange an installation?

Duncan

Re: New Build Woes
 

This is a group deal site, did the sales team on site put a referral through for you previously?

Re: New Build Woes
 

Not that I'm aware of. Everything I've had from Cala has been "virgin's problem, contact them ASAP". No literature or anything beyond telling us Virgin is coming.

I'm on holiday at the moment so I guess it's possible they've put something through my door in the last 6 days?

Re: New Build Woes
 

Give me a shout when you get back Duncan and we will get you sorted out.

Steve

Re: New Build Woes
 

I'm happy to have this conversation ASAP if it gives us an earlier installation date, but we'll be home Sunday morning.

Re: New Build Woes
 

Hi Steve, we haven't had anything through our doors yet. Should we just phone up?

Re: New Build Woes
 

He's not back from holiday until tomorrow. Do you not read before you post?

Re: New Build Woes
 

I was responding to Steve not Duncan who is back from holiday on Sunday. Please read before you post

Re: New Build Woes
 

Hi Steve,

I'm home now, so happy to go through the process of arranging an installation. Can't wait to get set up! :)

Thanks again for keeping us up to date!

Duncan

Re: New Build Woes
 

Well we finally got an installation date through the store. Not convinced the deals for new-build owners are particularly good, and it didn't seem any cheaper than online, but honestly I'm just glad to have a date, even if it isn't happening until next Friday!

Biggest shame is that VIVID300 doesn't appear to be available (despite being available at another property on our street that was already active) but hopefully it'll come in time. Settling for 200 Gamer for now.

Can't wait!

Re: New Build Woes
 

You have really high expectations! You need to reign it in a bit!

Next Friday is pretty quick, considering you've only just been given the date.