net connection down in ne33..mine never came back
BB went down in the NE33 area this morning around 10.30. mine never came back.
tv fine. BB signal levels as follows Downstream Status Locked Channel ID 2 Downstream Frequency 331000000 Hz Modulation 256QAM Bit Rate 42884296 bits/sec Power Level 6.0 dBmV Signal to Noise Ratio 41.9 dB Upstream Channel The data shown in the table below provides information about the signal being transmitted to the network from your cable modem. Upstream Status Ranging Channel ID 3 Upstream Frequency 29200000 Hz Modulation 16QAM Symbol Rate 10240000 bits/sec Power Level 39.5 dBmV ystem The data shown in the table below provides information about the system of your cable modem. Name WebSTAR EPC2100R2 Modem Serial Number 222830894 Cable Modem MAC Address (edited) Hardware Version 2.1 Software Version v2.0.2r1256-070601 Receive Power Level 5.9 dBmV Transmit Power Level 39.5 dBmV Cable Modem Status Ranging Complete modem CABLE light just blinks twice. sometimes blinks once. VM support did some stuff over the phone but to no avail. Engineer cant visit til Sat morn. Lucky I have a Three S2 Skypephone on PAYG with enough credit on it. it can acts as a BB modem and 50p gives me 100mb to play with. OK enough for surfing and grabbing my mail. |
Re: net connection down in ne33..mine never came back
It does sound like you need an engineer as your stats look fairly normal.
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Re: net connection down in ne33..mine never came back
thats what support said on the phone.
but i woke up in the night and noticed the cable light was on. got up a few mins ago, powered on the PC and its all back up and running |
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Re: net connection down in ne33..mine never came back
now all of NE33/4 seems to be off. no dial tone, BB or TV. loads of the GF's mates on facebook all reporting everything is off.
coupla the lads at work checked theirs. all off. gonna email customer support to cancel engineer cos they can't do owt if the whole area is offline. |
Re: net connection down in ne33..mine never came back
Yep... mine went off about 16:00 (ne33 area) and its now dead as a door nail. LOL
(using mobile dongle ATM) |
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Re: net connection down in ne33..mine never came back
all back on again now.
sent an email earlier anyways. hope it does get cancelled. dont need it |
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