is something wrong with vm?
 

Hi, I've been a vm customer for years, the service has been good, until now.

I moved and vm didnt offer broadband in my new area, so I took adsl and a phone with them through the bt socket, slow but all good. Anyways, I had some leaflet through the door about a month ago saying its now a super quick bb area. I rang and booked an install to have it changed, I have to change my phone number (why? im with vm already) waited 3 weeks, cables have been pulled and everything, vm rang the day before to remind me and make sure i was home for my install. I was, it was an am call, but at 2pm nobody had arrived and I got a call to say it wouldnt be done that day. I used to fit cable in the area a few years back, I called my old boss who said they are snowed under and he'd call back. He didnt. He hasnt answered the phone since either. When I call the number I was called from when it was cancelled they are very quick to get off the phone and say they'l get my old boss to call, he still hasn't. I have an answering machine message from vm saying it will be fitted on nye in the afternoon, I very much doubt that given the service so far. Now they have cut off my existing phone line I guess assuming my install went ahead. I cant believe it.

Is there a problem with vm in the southampton area? Is this the usual way vm treat their paying customers? Im so p*d off. I can even see the cable. No apology no anything.

Sorry to start with a rant, but has vm really gone this far downhill?
I certainly wouldnt recommend this to anyone else now. I now have no choice but to use my mobile to call them, and pay for the call. Can you tell im annoyed :)

Anyways, if anyone knows whats wrong with vm in the south please let me know.

Thanks in advance,
Jason