Being charged for using 1471
I'm on the vip package so all calls to landlines and virgin mobiles are included in the package, however, recently I have been getting charges 11p+vat for a few calls made to landlines and mobiles.
I emailed customer service about a couple of times and have been told they will look into it. anyway today I was contacted by someone at virgin regarding this saying that it had been refered to the IT department and then later the same day the same guy called me back saying that I was being charged because we use 1471 then press 3 to dial the number and that the charges i'm getting are connection charges for doing this. Anyone else heard of this? |
Re: Being charged for using 1471
Yup.
I write the phone number down and call direct to avoid the charge. |
Re: Being charged for using 1471
The charges are explained HERE
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Re: Being charged for using 1471
ok, has this changed recently? just dialed 1471 and it advised of a possible charge for returning a call. in the past (even in the last month) it has just said 'dial 3 to return the call'. Shouldn't we have be notifed of the change?
The starnge thing is though that this month my wife has done 14713 to call me 5 time but only 2 of the times have been charged for. once at the start of the month and once a few days ago. |
Re: Being charged for using 1471
So can some one say ,how do we know if we have to pay or not.
My mobile is becoming cheaper than ever to use now, you can see who's phoning ( no charge ) and ring back ( no charge for this service ) and only 8 pence a minute to any network or land line with no connection charge that's PAYG. I'm seriously thinking of giving up the Virgin land line |
Re: Being charged for using 1471
. Yup landline is getTing poorer, get rid of it and the broadband price goes up so no point
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Re: Being charged for using 1471
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Dailing 1471 is still free though, it's just if you press 3 to call the number. |
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