Originally Posted by browneggsandham (Post 36072991)

I've renewed from VIP to Ultimate Oomph over the phone this morning. New package kicks in from tomorrow - take it I should expect Sky UHD to be included right?

Originally Posted by Mythica (Post 36073015)

You would have thought so considering it's part of the ultimate oomph bundle, but from my understanding, as you're an existing customer I would have thought it would be £6 extra unless you negotiated that into your contract renewal.

Originally Posted by Rob King (Post 36072998)

How much do you pay a month ?

Originally Posted by browneggsandham (Post 36073054)

:dozey:

I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

I spent over 2 hours on hold on the online chat today to try for a upgrade as I wanted uhd and new 360 deal no one answered after the first lady passed me over to retentions but they spoke the lady I spoke on chat yesterday said I got a £7.50 credit valid for 18 months no contract she could have added but even yesterday she passed me over to retentions so 2 days 3 1/2 hours .. I just want a deal think ill ring tomorrow as my contract is up in May and paying £105 a month atm



Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.

Originally Posted by browneggsandham (Post 36073054)

:dozey:

I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.

Originally Posted by RichardCoulter (Post 36073090)

Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

Originally Posted by RichardCoulter (Post 36073090)

Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

Originally Posted by RichardCoulter (Post 36073090)

Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

Originally Posted by browneggsandham (Post 36073127)

I had a figure in mind based on what I'd seen on here which was sub-£100 and they beat that so I'm okay with that.

However turns out they haven't given my Sky UHD, and phone call confirms this is only for new customers, not existing customers who upgrade to UO.

Safe to say this isn't what was agreed yesterday so complaint submitted.

Originally Posted by TMLeafs (Post 36073091)

They dont normally match the new customer offer price I have helped friends and family upgrade to UO over the years always gets offered at £99 every contract renewal

Originally Posted by RichardCoulter (Post 36073393)

By new customer do they mean new to VM or new to UO? If the latter, when it started, people were able to join at the discounted rate IIRC of £99 instead of £139.

When I enquired about it I was told that when the £99 contract ended, it wouldn't go up to the non discounted price and that deals would be available.

Maybe it's different for browneggsnham as VIP might be considered an old version of UO??

Originally Posted by TMLeafs (Post 36073401)

My brother upgraded from VIP to UO today @ £105, crazy how people get so offered so different prices. He has not got UHD in the package.

I have recontracted family and friends UO package too £99 pounds the past year.

I have a extra box was paying £106.50, then last year best they would do was £117.50.

The this year due to the march price rise I got it down to £115 two days before UHD otherwise I would of demanded more. I have put a complaint in but don't expect them to do anything. Once Sky Sports UHD comes I will phone and moan I never watch Sky Cinema rather put blu-ray in for better sound and HDR

Originally Posted by jfman (Post 36073438)

He's gone quiet of late.

Originally Posted by Huxie (Post 36073458)

Any chance you could take a leaf out of his book?