Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Service Problems - signal levels? (https://www.cableforum.uk/board/showthread.php?t=33687017)

Graham M 15-04-2012 22:47

Service Problems - signal levels?
 
I am having problems with my 20 meg service with timeouts, packet loss, etc. could someone take a look at my levels please, this is from a VM 280 (Pre-Super-)Hub.


Code:

Connection

Startup Procedure
Procedure        Status        Comment
Acquire Downstream Channel        290750000 Hz        Locked
Connectivity State        OK        Operational
Boot State        OK        Operational
Configuration File        OK       
Security        Enabled        BPI+
Downstream Channel
Lock Status        Locked        Modulation        QAM256
Channel ID        97        Symbol Rate        6952000
Downstream Frequency        290750000 Hz        Downstream Power        6.1 dBmV
SNR        42.2 dBmV                 
Upstream Channel
Lock Status        Locked        Modulation        QAM16
Channel ID        1        Symbol Rate        5120 Ksym/sec
Upstream Frequency        45800000 Hz        Upstream Power        52.2 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID        494
Max Traffic Rate        20480000 bps
Max Traffic Burst        3044 bytes
Mix Traffic Rate        0 bps
Primary Upstream Service Flow
Upstream(0)
SFID        493
Max Traffic Rate        2080000 bps
Max Traffic Burst        8160 bytes
Mix Traffic Rate        0 bps
Max Concatenated Burst        8160 bytes
Scheduling Type        Best Effort

Ta

Sephiroth 15-04-2012 23:24

Re: Service Problems - signal levels?
 
If you were to refresh your stats, does the upstream rise to above 55 dBmv? If so, the upstream is struggling.

Does the event log have T3 errors?

Graham M 16-04-2012 00:26

Re: Service Problems - signal levels?
 
Hmm starting to wonder if the 280 has gone faulty as I now find myself unable to even get to the setup login even

thenry 16-04-2012 00:33

Re: Service Problems - signal levels?
 
call up for a replacement/SuperHub

General Maximus 16-04-2012 22:57

Re: Service Problems - signal levels?
 
Quote:

Originally Posted by Graham M (Post 35414373)
Hmm starting to wonder if the 280 has gone faulty as I now find myself unable to even get to the setup login even

i get that myself sometimes but it is when I know their has been an area fault and for whatever reason the modem locks up. A quick unplug always does the trick :)

Graham M 20-04-2012 17:23

Re: Service Problems - signal levels?
 
I've just phoned and a nice lady called Sherry checked everything over but couldn't find a fault but could see that the speeds were low, so I have an engineer booked for tomorrow afternoon, plus she credited our account with £10 as we're only getting 10-12meg, result!

General Maximus 20-04-2012 18:57

Re: Service Problems - signal levels?
 
Quote:

Originally Posted by Graham M (Post 35416894)
plus she credited our account with £10 as we're only getting 10-12meg, result!

I have just had a genious idea. If there made it policy to give everyone a £10 refund if they got less than half their speed I bet you it would be a good incentive for them to pull their finger out and get things sorted otherwise they would lose ££££££££


All times are GMT +1. The time now is 19:32.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.