Upgrade Free For A Month And Get Billed For It!
 

Anyone else on 2MB upgrade to 10MB free for one month on Virgin's Christmas promotion and get billed for it? What a bunch of idiots. :LOL:

Re: Upgrade Free For A Month And Get Billed For It!
 

Maybe better placed in the billing section.
I should hope you contacted customer services and had your bill corrected. I've not heard of many cases where this has happened, maybe the rep just had a bad day.

Re: Upgrade Free For A Month And Get Billed For It!
 

Yes, I rang and they said if you decide not to keep the 10MB call us next month and you'll get the money back. What way is that to run a promotion? :LOL:

Re: Upgrade Free For A Month And Get Billed For It!
 

That doesn't sound right. A free month’s upgrade to 10Meg is NOT meant to cost you anything, regardless of whether you keep it or not. I would have asked for the credit to be issued there and then.

Re: Upgrade Free For A Month And Get Billed For It!
 

Looks like other people were billed too. http://www.digitalspy.co.uk/forums/s...d.php?t=951972

What a scam. :td:

Re: Upgrade Free For A Month And Get Billed For It!
 

If you get charged it is agents not doing their job right

It should be a completely free upgrade with no change to the monthly price, just as it says.

Re: Upgrade Free For A Month And Get Billed For It!
 

They're breaking the T&C's stated in the offer. You should only be charged your normally monthly cost for M broadband. The £7 extra shouldn't be charged until the second month, unless you cancel first ;).

From http://www.virginmediapeople.com/12days/
T&C's from day 3.

Re: Upgrade Free For A Month And Get Billed For It!
 

Anyone who has been charged for bb size l, check for part month charges / discounts to cover this, if none are showing... PM me with following detail - assuming customer services were not able to assist you / resolve the issue.

Date you called to add BB Size L
Date at the top of your bill
And Date you are charged from / to (page 3 advance charges) should state from xx/xx/xx - xx/xx/xx BB Size L £18.00

Cheers,

Jamie

Re: Upgrade Free For A Month And Get Billed For It!
 

Remember though, this forum is no way connected with Virgin Media. Any details sent to anyone is at your own risk

Re: Upgrade Free For A Month And Get Billed For It!
 

I signed up on Nov 20th for the free upgrade from 2mb to 10mb. Got my bill a couple of days ago, it covers Dec 6th till Jan 5th.

BB L 6 Dec-19 Dec £8.40
BB L 20 Dec-5 Jan £13.33

I will just ask them to take the extra £3.73 of my next bill (usually pay £18 for my BB) when I ring them up on the 19th and cancel it

Re: Upgrade Free For A Month And Get Billed For It!
 

Hi guys, I'm a bit confused about my bill at the moment.

I went for the 10MB offer on Dec 3rd, do these figures look right, taken from my ebill:



Total service charges
£59.50

Includes VAT at the appropriate rate(s)

Advance charges
£60.50

Description Date/period Amount
Line Rental 24 November - 23 December £11.00
Phone, TV & BB Bundle Saving 24 November - 23 December £-9.50
Talk Weekends 24 November - 23 December £0.00
Free Voicemail 24 November - 23 December £0.00
TV Size: X L 24 November - 23 December £22.00
Filmfour,At Races,Sports1,Sports2 24 November - 23 December £19.00
Broadband Size: M 24 November - 23 December £18.00

Service other
£-1.00

Description Date Amount
E Bill Discount 24 November £-1.00
Telephone Usage Charges

for <phone number deleted>

Total telephone usage charges
£10.22

Call charges
£8.70

See Call details section

VAT
£1.52

Description Amount
VAT at 17.5% on £8.70

Re: Upgrade Free For A Month And Get Billed For It!
 

Those don't reflect the change as you went for the upgrade after the bill was produced

Re: Upgrade Free For A Month And Get Billed For It!
 

Hi i'm Pat and have just become a member of the forum and HELP I haven't a clue how to do a message in this programme, can anybody let me know if this message gets to where it needs to be please? Thankyou. PS also how do I insert images on my messages on this?

---------- Post added at 00:37 ---------- Previous post was at 00:25 ----------

Hi its Pat again, has anybody else's ntlworld emails gone caput? mine has been going awry for a few weeks now and tonight I can't get it at all, its just a blank page and keeps coming up 403 Forbidden!!!! what the hell does that mean? I can't get important emails, I have a Deaf/blind freind said he emailed me tonight but I can't get into it to read it, I can't afford to pay for things I can't get into

Re: Upgrade Free For A Month And Get Billed For It!
 

This free upgrade for one month is very costly. Last months bill was forty something quid and this month it is £50. Usually I pay £20 for 2MB BB and basic phone. And they refuse to sort it out. F*ckwits. :LOL:

Re: Upgrade Free For A Month And Get Billed For It!
 

What a con. Obviously Virgin does not understand the meaning of "free".

I took up the free 10MB trial on the 15 Dec and the bill I have received today charges me £25 for Broadband Size L.

They are going to refund £7 on the next bill.

Also, out of interest, I had tried to cancel the free trial earlier this week but they could not do so as the month had not elapsed.

So they are charging for the 10MB even before you can decide not to keep it .