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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Superhub : Superhub & Virgin Media Business (https://www.cableforum.uk/board/showthread.php?t=33677614)

ccarmock 03-06-2011 22:56
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by pip08456 (Post 35251387)
Masque works with residential so you can't blame him for lack of knowledge for business.

If I were a business customer though wishing to upgrade I'd be afraid, very afraid!
I agree which is why I was seeking clarification as it sounded as if he may have missed the fact this was about the business services and not residential.

I am a customer of VM Business on their 10 Mb/s service with 'fixed' IP address, and keen to upgrade to their 50 Mb/s service, which was originally due to be launched on 31st May, but has been delayed some 3 weeks.

Given that the way they will provide the true static IP addresses (and static IP subnets) will be via an L2TP tunnel on the router there will be no option to use Modem only mode.

Given the service has been absolutely rock solid stable for the past three years using a Scientific Atlanta modem connected my my own Cisco 881W router I am keen to find out as much as I can about how the new service will be provided before making a decision on upgrade.

Chrysalis 03-06-2011 22:57
Re: Superhub & Virgin Media Business
 
I do find it shocking VM are going to use this for a business service.

Peter_ 03-06-2011 23:00
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by Chrysalis (Post 35251389)
if the supplier is diferent ie. not netgear then the firmware will also be different because of different chips.

not to mention that the current firmware is netgear branded.
The will be a different chipset but they are keeping the firmware and interface the same, obviously it will be written for the 2nd model but apart from that the will be very little difference and you will not have a distinction like we have with the 2 V+ Vboxes, as you will get the modem that is installed and not given a choice because they have been designed to work in the same way and with the same performance.

Chrysalis 03-06-2011 23:02
Re: Superhub & Virgin Media Business
 
you basically mean same feature set and interface design.

but with a different chipset and different firmware supplier the actual performance could well be very different.

eg. the current superhub cant get above 500mbit on wired gigabit and has poor wireless performance, its entirely possible the other superhub will not have these issues.

Peter_ 03-06-2011 23:05
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by Chrysalis (Post 35251413)
you basically mean same feature set and interface design.

but with a different chipset and different firmware supplier the actual performance could well be very different.

eg. the current superhub cant get above 500mbit on wired gigabit and has poor wireless performance, its entirely possible the other superhub will not have these issues.
They have designed it to perform exactly the same or near as damn it to the present Superhub, the interface will be the same so as to ensure that everyone knows where everything is which saves on training.

pip08456 03-06-2011 23:15
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by ccarmock (Post 35251395)
I agree which is why I was seeking clarification as it sounded as if he may have missed the fact this was about the business services and not residential.

I am a customer of VM Business on their 10 Mb/s service with 'fixed' IP address, and keen to upgrade to their 50 Mb/s service, which was originally due to be launched on 31st May, but has been delayed some 3 weeks.

Given that the way they will provide the true static IP addresses (and static IP subnets) will be via an L2TP tunnel on the router there will be no option to use Modem only mode.

Given the service has been absolutely rock solid stable for the past three years using a Scientific Atlanta modem connected my my own Cisco 881W router I am keen to find out as much as I can about how the new service will be provided before making a decision on upgrade.
What I find astounding is that VM have not released to their business customers exactly what equipment they are going to have to use for the "improved" service.

The delays in deployment would appear to mirror the delays in the residential S****hub firmware deployment.

That in itself would lead to speculation that it will be supplied via the same kit!

ccarmock 03-06-2011 23:29
Re: Superhub & Virgin Media Business
 
You've got it in one pip - hence my concern!

pip08456 03-06-2011 23:45
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by ccarmock (Post 35251435)
You've got it in one pip - hence my concern!
I got it in one for you earlier!

Be afraid, be very afraid!

Sephiroth 03-06-2011 23:45
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by Masque (Post 35251406)
The will be a different chipset but they are keeping the firmware and interface the same, obviously it will be written for the 2nd model but apart from that the will be very little difference and you will not have a distinction like we have with the 2 V+ Vboxes, as you will get the modem that is installed and not given a choice because they have been designed to work in the same way and with the same performance.
There's a huge difference between buggy firmware and well written firmware. Igni made this point in another thread.

I'd expect the spec to be the same.

pip08456 03-06-2011 23:51
Re: Superhub & Virgin Media Business
 
There is nothing wrong with the internal spec. As you say, it's all down to the firmware.

Sephiroth 03-06-2011 23:51
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by ccarmock (Post 35251390)
So is the Superhub to be used by Virgin Media Business the same as the current residential one?
I'm astonished at the way thie answer to this question seems to be avoided by the VM insiders.

craigj2k12 03-06-2011 23:55
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by pip08456 (Post 35251447)
There is nothing wrong with the internal spec. As you say, it's all down to the firmware.
the wireless isnt great, it would probably need redesigning inside but mostly firmware, not tested it myself but apparently modem only still gives more jitter so maybe there is hardware problems, either way if it was asda price it would be better than netgears shoddy attempt

pip08456 03-06-2011 23:57
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by craigj2k11 (Post 35251452)
the wireless isnt great, it would probably need redesigning inside but mostly firmware, not tested it myself but apparently modem only still gives more jitter so maybe there is hardware problems, either way if it was asda price it would be better than netgears shoddy attempt
I was referring to the chipset, nothing more.

ccarmock 03-06-2011 23:57
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by Sephiroth (Post 35251448)
I'm astonished at the way thie answer to this question seems to be avoided by the VM insiders.
I am giving them the benefit of the doubt since most here are on the residential side. However I did note that there was a very quick jump to defend the Superhub and to point out there will be no differences, yet the question wasn't about the alternative manufacturer of the residential Superhub, nor was this a criticism of the Superhub at all.

I must admit I am beginning to form the same conclusion that they are one and the same, since the VMB delays seem to map to the firmware delays we are seeing. Hopefully I am wrong!

pip08456 03-06-2011 23:58
Re: Superhub & Virgin Media Business
 
Quote:
Originally Posted by ccarmock (Post 35251456)
I am giving them the benefit of the doubt since most here are on the residential side. However I did note that there was a very quick jump to defend the Superhub and to point out there will be no differences, yet the question wasn't about the alternative manufacturer of the residential Superhub, nor was this a criticism of the Superhub at all.

I must admit I am beginning to form the same conclusion that they are one and the same, since the VMB delays seem to map to the firmware delays we are seeing. Hopefully I am wrong!
A reasonable stance to take due to the lack of information forthcoming for business users.


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