Can't access SSl sites
 

the bloke next door from me has asked for help

he can't access sites to buy stuff - SSL sites - Amazon basket and so on

he is on Tiscali adsl
was on freserve
we have checked out the proxy thing
restored internet advanced defaults etc

checked out the firewall situation and security levels
on settings and stuff - disabled popup blockers and the like
alll he gets is page not displayed

it has got me baffled as the bloke is not a muppett

Re: Can't access SSl sites
 

Has he checked the advanced settings? See the attached file, make sure all of those are ticked...

Mate had a similar problem though, a few weeks back, and what I've just said didn't solve it... I ended up installing mozzilla for him.

Has he just downloaded a Windows update? SP2? There is something in the Microsoft support about this :)

Re: Can't access SSl sites
 

that's the wierd thing about it

I asked him to try and do a few workarounds - like using the realplayer browser - and mozilla ( as you say) but he still all got page not displayed

sugggseted he did a symantec virus scan etc - but all was clear

Re: Can't access SSl sites
 

What OS is he running?

Has he got SP2 installed? Check Add remove prog's...

Just searched microsofts knowledge base.. but can't for the life of me find the article that mentioned this, there was a fix.

Re: Can't access SSl sites
 

win xp home


I just don't understand it

Re: Can't access SSl sites
 

Can he telnet on to port 443 on any sites (try it with www.microsoft.com).

Re: Can't access SSl sites
 

if it is winXP... try the fix for secure sites... at a dos prompt or run dialogue:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

press return after each and it should confirm as succeeded. I have used this loads of times for people and it always works.

For the full m$ article see knowledge base number 813444

MB

Re: Can't access SSl sites
 

great stuff i was having the same problem mines fixed :) by following a few steps in the link 813444

cheers