New International Call package coming Soon!
 

Hi there, first post so be gentle please.

had a quick look and can't find anything else referring to this.

So I e-mailed Virgin asking why I have to pay extra to get inclusive minutes for international calls and I got a very nice reply from Graeme Oxby (Managing Director of Mobile and Home phone).


Thank you for your email which Neil has passed to me to deal with.



I understand your concern about the international calling and am pleased to say that we will be launching an international pack - which will include calls to Spain - later on this year.



As far as upload speeds go, we are planning to improve upload speeds for all customers over the remainder of the year so hopefully, by the end of the year, you will have noticed an increase.



That you for being a loyal customer and taking the trouble to write to us.



Yours sincerely



Graeme Oxby

Managing Director – Mobile and Home Phone

I also asked about upload speeds but I think its general knowledge about the upload increase this year?

but hopefully I will be able to get a better bundle if I can drop my anytime minutes!

Re: New International Call package coming Soon!
 

It sounds ok but he has not put anything in there that he could be held accountable for in any such as a possible timescale.

Re: New International Call package coming Soon!
 

He mentioned an upgrade of broadband as well. Any idea whether if you are on a 10MB service, will you go up to 20MB automatically by Christmas?

Re: New International Call package coming Soon!
 

That post above mentions upload speed not download speed.

I personally cannot see a reason for getting rid of the 10Mb tier which would be inline with most european ISP's which have similar packages to this such as 10, 20, 50 and 100Mb once the rollout begins.

Re: New International Call package coming Soon!
 

Maybe to balance the "number games" of "up to 24Mb" ADSL, they might consider moving L up to 20, XL up to 50, and XXL up to 100 as they roll it out, or alternatively, minimum 20 with varying STM limits on the lower tiers.

Re: New International Call package coming Soon!
 

Never gonna happen as this would require a mass modem swap that would cost a fortune.

Re: New International Call package coming Soon!
 

They could put L up to 20 with no hastle, as 20 is the limit for the lower bitrate modems.

I did actually ask CS about an update to 20 for L and they said they knew nothing. Did anyone really hear this was to happen or is it just speculation?

Thanks.

Re: New International Call package coming Soon!
 

I rather doubt that will happen especially as the are 2 separate tiers on 10Mb at the present time and to upgrade both tiers would be a costly exercise with the majority of customers actually being on 10Mb at present.

The next rollout will be 100Mb which is supposed to begin at the end of the year and is likely to take up much of 2011.

As I said above the likely tiers will be 10, 20, 50 and 100Mb, with 50 and 100Mb both requiring different equipment to the lower tiers.