The end is nigh
 

https://www.cableforum.co.uk/images/...2012/04/16.png

100/10 Mb/s at 1.00 AM in an area with just 40% utilisation. God help the congested areas.

Re: The end is nigh
 

Jesus, I'd be more inclined to press them on that ..

Re: The end is nigh
 

that looks like a perfect 10mbit speed upgrade config (ds doubled but not us)

Re: The end is nigh
 

Fed up now of dealing with muppets, I might as well have asked the old woman across the road for help. :rolleyes:
Soon as FTTP is available here I'm off.

Re: The end is nigh
 

Try posting on FB or Twitter, different team and they tend to be pretty good.

Re: The end is nigh
 

Thanks Nopanic, but I have reconciled myself to leaving, no big deal, it is just too much aggro trying to get them to admit that there is a problem at their end.

Re: The end is nigh
 

did you not say you were going to be the first on 120meg?

Re: The end is nigh
 

I know exactly how you feel and sympathise.

VM/Ntl/whatever have rested on their laurals for ages, treating the subs like muck, because they knew they were the only game in town for fast BB.

They are still behaving in the same way but now they are just one Company amongst many. I expect the penny will drop eventually but by that time it might be too late.

Re: The end is nigh
 

Get them round to test your signal levels, apparently the modems run best at -6db to -8db and Tivo at 0db, also chack All F conectors, plus if you have abrown drop cable going to the box it may be that.

---------- Post added at 20:42 ---------- Previous post was at 20:40 ----------

Also, old isolators (ones with 2 ports) are old and out of date, a new one can give you an extra 10meg

Re: The end is nigh
 

That was reported I the local rag about 3 weeks ago but they didn't give a date.

---------- Post added at 21:29 ---------- Previous post was at 21:24 ----------

Judging by the problems people are having with low speeds after the doubling the rush to keep ahead of BT may come back to bite them.

---------- Post added at 21:50 ---------- Previous post was at 21:29 ----------

Signal and power levels are fine, I have a black drop cable, previously speeds have always been fine since install, no dropouts or rebooting. Currently it's back at 100+ but upload is still capped at 2.7 Mb/s. I only upgraded to 100 Mb for the extra upload, I was quite happy with the 50 Mb download speed.
I would get Infinity now but when I had ADSL I was always having problems with the line between home and the pole even though BT had strung a new line with the introduction of ADSL.

Re: The end is nigh
 

no they dont

Re: The end is nigh
 

introduction of ADSL? so you didnt get rewiring for a fault. it was a fresh install. that must of been done a while back. You sure they didnt mess anything up during install?

did you mean your waiting for BT FTTC ?

Re: The end is nigh
 

Given my estimate is October 2012-July 2013, i.e. 14 months after BT, they're not exactly keeping ahead.

Re: The end is nigh
 

I had ADSL installed by BT just after it came out, previously on dial-up, hey I go back a bit. First modem was an Acoustic Coupler which was surprisingly good considering you had to stuff your phone handset into it.

No, BT FTTP fibre to the premises, I don't want to know telephone wires after the hassle with adsl.
I was reading that BT have come up with a solution whereby they connect fibre to the cabinet which means that they are going to be able to roll it out much sooner than they originally planned.

Re: The end is nigh
 

In the short term, based on your estimates, you would get the best speeds from BT, but as we all know, BT sell of their network to the highest bidder, and then anyone else they can get money from. Virgin Media is a stand alone network, not selling off it's network to other sub ISPs like the long list that BT supports, so if you stay the course i'd bet money you'd end up in a better place with better speed.

Re: The end is nigh
 

Our estimate was March - April 2012, let's hope it doesn't mean you will have 9 months of crap. :D

Re: The end is nigh
 

:D

I meant if its that old didnt you ask for a repull or have them check the cables?

From whats been said on here FTTP will cost you a bit. If your willing to pay thats up to you but if i was you and BT infinity was available to you id get in touch with them explain your previous issues, not VM. and say youll join if they sort you out a new repull from the cabinet. you could then try sneak in if they agree a repull for FTTP. wont be part of the free install but if they agree to a repull then paying extra for the change in cables might not be as much. MAYBE! no harm in trying.

Re: The end is nigh
 

By all means leave, but at least get a level of service whilst you wait to. I can't look into your account but if you PM me I might be able to offer some support.

Re: The end is nigh
 

I know how you feel slow... VM are big users of the "play stupid" until we upgrade UBR's. i.e. don't try to fix tough problems at all and just brush them under the carpet until the UBR is upgraded, hence why people had months of problems on the official forums.

Re: The end is nigh
 

Checking on Infinity it says:
Broadband option
Broadband speed range 56.9Mb download 20.0Mb upload
When you can get it Now

BT installed a new big cabinet together with a small one a few metres from my pole, I remember they also installed a new cable to the box at the time, was about 3 years ago. Overall I am about 1 1/4 miles from the exchange but only about 30 metres from the cabinets. The map also says that the Oldham exchange is FTTP ready.
Infinity does look better priced though. ;)

Re: The end is nigh
 

id get in touch with them and get a rep out. someone senior in your area would do nicely. see my above post

Re: The end is nigh
 

Why would they send someone 'senior' out for a standard residential customer prospect?

Re: The end is nigh
 

wont be standard though ;)

Re: The end is nigh
 

Standard Infinity, though..

Re: The end is nigh
 

PM'd.

Re: The end is nigh
 

the OP isnt looking for the standard install though. either way he needs someone out as his cables the cab to house look like an issue unless of course the old ADSL product he had was illmanaged likewise the network.

Re: The end is nigh
 

I doubt if BT suddenly upping the anti making VM rush to increase their speeds has helped the situation, Engineer who came here looked totally fed up.

Re: The end is nigh
 

But he is still just a standard residential customer who has a cabling problem - why would BT send out a senior person, rather than an engineer?

Re: The end is nigh
 

thats what i meant sorry. senior to a normal sales rep.

Re: The end is nigh
 

I'm not supprised if the guy who came round looked fed, if he works for McNicolas on behalf of Virgin Media, they have some very big pay issues, and managers that just crack the whip, if you were working 12 hour days and getting between £220 and £270 for the plesure you'd be a bit fed up.

With the added factor that the paper work is, 50% of the time, wrong. Added with working tuesday to saturday working 2 6 day weeks in a month and just you try booking holidays with them, it's allways a BIG NO.

And if you are getting work done in the Bournemouth area, ask about the Team Manager, the grumpiest so and so you have ever met, with a just get it in and done attitude, with no regard for anything past his bonus, btw he got fired as an installer, then hired as a manager when McNicolas got the new contract.

Re: The end is nigh
 

Oldham isn't getting FTTP, it has FTTC available and as of next year it'll have FTTP on demand available in common with other areas.

BT Retail can't cut special deals with residential customers to pull fibre instead of copper for various reasons.

If a new line is needed a new line is what the OP will get. Either way OP will be getting copper to their home in the first instance. This time next year the option may be there for FTTP on demand, whether this requires a copper loop to supply voice or is a full replacement isn't known.

Re: The end is nigh
 

Off topic but a major puzzler for me - why didn't BT introduce some sort of VOIP service (or even analogue optical nodes) where they've done the FTTC work so that they could make all that bypassed copper redundant and cut maintenance costs or even rip it out for scrap.

Re: The end is nigh
 

I stayed the course and my 50mb connection dropped to 12mb while on BT my 40mb increased to 80. Every time I've been with VM in the last 6 years I've eventually ended up with a connection running at 1/4 it's quoted speed.

VM do sell their network to other companies, just not residential ISPs.

In fact, 60 out of the last 74 months, or my entire adult life, I have got or have been able to get better speeds on BT.

---------- Post added at 14:12 ---------- Previous post was at 14:03 ----------

If you're that distance from the cab I'd expect 200mbps on vectored VDSL2 30a, i.e. without fibre.

Re: The end is nigh
 

Regulatory reasons, they've only recently been permitted to supply voice over FTTP with a battery backup of 1 hour in locations where they previously have had copper.

They're also still obliged to supply a full copper loop to anyone who wants one within reason, removing copper ties homes to FTTC/P which Ofcom do not yet permit.

Re: The end is nigh
 

I did assume he was a contractor because he wasn't wearing the red Virgin overalls although he was in a VM painted transit. When I have had an engineer wearing the red overalls they always seem to have all the time in the world. ;)

Re: The end is nigh
 

It's true, the true VM engineers do have a slot more time to give, but to get there you have to run around like a blue arsed blue, its not the way it should be, so many times i've wanted to stay on, but your figures suffer and then you have no chance of getting to be a proper VM service tech. Its sad really.

[Mod Edit - off-topic info (already in it's own thread) removed]