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-   -   Superhub : All hub3 users affected by confirmed latency issue (https://www.cableforum.uk/board/showthread.php?t=33704075)

Bambamboyo 03-12-2016 11:27

All hub3 users affected by confirmed latency issue
 
Makes for some interesting reading!
Hopefully Virgin will issue a firmware update to fix this issue affecting everyone using a hub3

http://m.theregister.co.uk/2016/12/0..._firmware_fix/

Onramp 03-12-2016 12:28

Re: All hub3 users affected by confirmed latency issue
 
Ninja'd!

This might go a long way to resolve some of the problems people were reporting with jitter.

greeninferno 03-12-2016 12:48

Re: All hub3 users affected by confirmed latency issue
 
honestly, what do they do with the results of these trials that they run?

just ignore them

absolutely ridiculous for a company of Virginmedia's size.

Paul 03-12-2016 17:45

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by greeninferno (Post 35873510)
absolutely ridiculous for a company of Virginmedia's size.

Um... How is an Intel chipset issue the fault of Virgin Media :confused:

alanbjames 03-12-2016 18:15

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by Paul M (Post 35873558)
Um... How is an Intel chipset issue the fault of Virgin Media :confused:

+ its not only Virgin Media who are affected there are other ISPs to.

nefu 03-12-2016 18:41

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by Paul M (Post 35873558)
Um... How is an Intel chipset issue the fault of Virgin Media :confused:

It's Virgins fault because this latency showed up in the trials, but they went ahead and issued the faulty kit anyway.

greeninferno 03-12-2016 21:37

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by nefu (Post 35873571)
It's Virgins fault because this latency showed up in the trials, but they went ahead and issued the faulty kit anyway.

exactly, that is the point of a trial.

same with those Tivos - ridiculously slow and released any way, total nonsense.

ileikcaek 04-12-2016 01:27

Re: All hub3 users affected by confirmed latency issue
 
Great news that this is being fixed, it's really frustrating. I'm just hoping VM are fast at rolling out the fix in the new year.

Paul 04-12-2016 03:27

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by nefu (Post 35873571)
It's Virgins fault because this latency showed up in the trials, but they went ahead and issued the faulty kit anyway.

No, its not Virgins fault at all, its Intels fault.

VM obviously decided that the vast majority of people really dont care that much about it, and its something they can fix it by rolling out the fix at some point.
As I keep having to point out to all the SH3 doom and gloom merchants, my service is running just fine, using this so called "faulty kit".

The purpose of a trial is to gather information, and then use that information to make decisions, and clearly they decided they could live with this issue for now.

mike86 04-12-2016 11:04

Re: All hub3 users affected by confirmed latency issue
 
Finally! My latency went all over the place after getting a SH3.

Rexz 04-12-2016 11:52

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by Paul M (Post 35873627)
No, its not Virgins fault at all, its Intels fault.

VM obviously decided that the vast majority of people really dont care that much about it, and its something they can fix it by rolling out the fix at some point.
As I keep having to point out to all the SH3 doom and gloom merchants, my service is running just fine, using this so called "faulty kit".

The purpose of a trial is to gather information, and then use that information to make decisions, and clearly they decided they could live with this issue for now.

Well it clearly is Virgin's fault then for brushing that issue under the carpet. If the problem was apparent and they knew about it then it comes down to Virgin.

If I own a fleet of vans and have purchased them knowing a horrifying issue with say vibration travelling at a speed and proceed to lease them out, who's fault is it? I couldn't just shrug and say it's not my fault, it's the manufacturers. I would end up losing business. I understand business decisions and sure they might have needed to these modems to progress further with their network upgrades, but you can't just wash your hand of problems that were in fact your own doing...

Stuart 04-12-2016 13:08

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by Rexz (Post 35873665)
Well it clearly is Virgin's fault then for brushing that issue under the carpet. If the problem was apparent and they knew about it then it comes down to Virgin.

If I own a fleet of vans and have purchased them knowing a horrifying issue with say vibration travelling at a speed and proceed to lease them out, who's fault is it? I couldn't just shrug and say it's not my fault, it's the manufacturers. I would end up losing business. I understand business decisions and sure they might have needed to these modems to progress further with their network upgrades, but you can't just wash your hand of problems that were in fact your own doing...

Would you delay the introduction of the vans knowing that the vibration would irritate one group of users, but also knowing that (say) changes made in the engine would allow greater speed for most users? Would you delay the introduction introduction knowing that delaying it would also delay upgrades done elsewhere that benefit other users (how would it look if Virgin did an upgrade that caused further problems in this chipset?). Assuming they were aware of the problem, Virgin would have analysed the situation, and would have worked out whether the benefits of the new box outwieghed the costs (the problems caused by the chipset software being one).

Do I think Virgin is responsible for the problems with the chipset software?No. Do I think they are responsible for ensuring any fix is properly tested and distributed to their users? Yes.

The Installer 04-12-2016 16:37

Re: All hub3 users affected by confirmed latency issue
 
Delay? Why?

Are you telling me that all the other modem manufactures also use the same chip sets in their kit too?

The same would apply for the van's, you'd just go and buy a vehicle from a different manufacturer, simple. And if you are having enough of a certain product, much like VM having modems, you can haggle with the cost too. So yes, if VM were aware of the problem, then either they couldn't be bothered to look at what other kit was on the market, or they have got the current SH3's so cheap that no one else comes close price wise, but you also get what you pay for in life too...

Paul 04-12-2016 19:14

Re: All hub3 users affected by confirmed latency issue
 
Quote:

Originally Posted by Rexz (Post 35873665)
Well it clearly is Virgin's fault then for brushing that issue under the carpet.

The only two things clear are its an Intel chip fault, and your desire to blame Virgin for everything.

---------- Post added at 18:14 ---------- Previous post was at 18:09 ----------

Quote:

Originally Posted by The Installer (Post 35873706)
Are you telling me that all the other modem manufactures also use the same chip sets in their kit too?

All ? I doubt it, but as the very first line says ;
Quote:

Intel's Puma 6 chipset, used in gigabit broadband modems around the world
(i.e. Comcast, Arris, and other un-named providers).

There are plenty of screw ups made by VM, but this isnt one of them, its Intels fault, no one else.

Bambamboyo 04-12-2016 19:32

Re: All hub3 users affected by confirmed latency issue
 
There is more being discussed on this issue over on the virgin community forum which gives more detail and makes for some interesting reading. :rolleyes:

http://community.virginmedia.com/t5/...e/td-p/3271492


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