Re: Please document any V6 issues here.
 

Ben or SP would be able to remark on that but suffice to say as with all new boxes with whatever company it is with there will always be bugs and glitches to iron out sadly.

Re: Please document any V6 issues here.
 

That's not very good now is it, in fact that's really poor imo, hence the reason that i am hanging back on getting a V6 until things settle down, in fact i may even dump VM for TV soon, as i'm fed up with the constant price increases, and the offers being handed out to new customers.

Re: Please document any V6 issues here.
 

It's worth trying basic things to rule out basic causes.
Try a known working HDMI lead (from another working connected device), and try different inputs to your TV


Also, check the video output setting on the V6.


My Telewest supplied HDMI cable on the V+ caused similar issues when I first got it years ago; a new HDMI cable fixed it. HDMI handshake can cause all sorts of problems as well.


It may not be any thing to do with these things, but at least you've checked the basics before getting an engineer out.

Re: Please document any V6 issues here.
 

Actually that isn't a reliable test. I've come across several HDMI cables that worked fine with an old TiVo, but cause blanking pictures or box lockups when used with a V6.

Re: Please document any V6 issues here.
 

So, is there anyway to validate an HDMI cable then?

Re: Please document any V6 issues here.
 

Nothing from my old TiVo was successfully transferred over.

Re: Please document any V6 issues here.
 

I've found it to be hit and miss.

Sometimes it copies first time - sometimes after 2-3 tries.

I've had it stilll no copying after 5-6 tries and have given up.

Re: Please document any V6 issues here.
 

I've had this problem too. All of my series links transferred over from mm old TiVo without problem but despite repeated attempts my wish-lists will not for some unknown reason. I've raised this with tech support and they are looking into it and (hopefully) getting back to me before the two weeks allowed for such transfers is up after which it will no longer be possible.

Re: Please document any V6 issues here.
 

I've had this also. It happens out of the blue when I've changed channel. And persists until I turn the box on and off

Re: Please document any V6 issues here.
 

I thought this was a similar issue with the earlier reports of the V6 box not waking from standby, but it does appear to be slightly different, and has only just started.
I have a Samsung UE40KU6100 television. When I turn the television on first thing in the morning there's no sound or picture, but the V6 box is showing as awake (white light). If I change the television source from HDMI to "television" (i.e. Freeview) and back, then the picture and sound come back.
I've tried using more than one of the television HDMI ports and it's the same with both.
It seems to happen when television or box haven't been used for a while (and I've also had the box sleep and wake, and stay awake all the time with suggestions on). This didn't start to happen until last Friday, and now it's every morning.
Has anyone else had a similar issue?
Does anyone have any idea what is causing the issue and what the solution might be?

Re: Please document any V6 issues here.
 

Not apart from trying them with a V6. New cables supplied by VM should be to the required spec, but I've learned to be wary of old or customer-supplied ones.
I agree in OLDGOLD's case it may well be an HDMI problem.

Re: Please document any V6 issues here.
 

Is HDMI cable likely to be the cause of my issues above? (No picture on Samsung when it's turned on in the morning and have to switch to television and back to HDMI for a picture from the V6).

Re: Please document any V6 issues here.
 

That's more likely a compatibility problem. Is it a direct connection from V6 to TV, or do you have any HDMI switches/splitters etc? Have you checked the TV firmware is up to date? If that doesn't resolve it, you might have to wait for the next V6 software update for a fix

Re: Please document any V6 issues here.
 

Replacement remote on the way as this one randomly loses pairing with V6. Known issue apparently. Other forum reports that if you squeeze the base it works properly!

Re: Please document any V6 issues here.
 

Direct connect. I only noticed it from about Friday last week.
Yes, double-checked this morning that television software was up to date (it's set to update automatically).
I notice at least one other person has the same issue, but another with a Samsung television doesn't have the problem.

Trouble is VM could easily pass the issue off as fault on television, whilst they pass it back to VM.