Re: Virgin media possibly getting serious on dodgy boxes?
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Re: Virgin media possibly getting serious on dodgy boxes?
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Mind you, you'd have to be pretty silly to call out an engineer if you're using a dodgy box instead of a legitimate one. |
Re: Virgin media possibly getting serious on dodgy boxes?
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Re: Virgin media possibly getting serious on dodgy boxes?
A major thing VM could start with is actually disconnecting all the addresses that have no contract with them that would chop a fair few of these dodgy boxes off for a start.
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Re: Virgin media possibly getting serious on dodgy boxes?
What I mean, is if the person who may well be paying for a lower service, but using a dodgy box calls for an engineer due to a problem with say the line.
Not send the engineer out specially, but a note on the account to keep an eye out for signs that there has been any fiddling with the service if he's called out for a routine problem, and a note of exactly what is meant to be in use at the address (how many STB's etc). For example Knockoff Nigel (not just DVD's any more:p) has VM's 3 most basic services, but he's not very with it and has a dodgy box in addition to his normal one - he has a line problem that requires an engineer to be called out, but not being too bright he leaves it connected in one room with his modem (or leaves the splitter in place). The engineer calls round, and checks the levels on the lines* and having seen the "services" note logs the discrepency, and informs control when he gets back in case either the notes he got were wrong, or there is a theft of service. Of course if VM already do give engineers a note of the exact services it's redundant**, and I would hope that the engineers would already keep an eye open for dodgy connections to the grey box etc (in the same way meter readers are, I believe meant to note if the gas/electric meter shows any signs of being tampered with). *Something the better engineers seem to do for all the lines anyway whenever they deal with a signal problem on one (I guess in case that change affects the other lines). **I know in the past I've had the odd engineer out who wasn't aware that we had 3 STB's on our account when we've had to call them out, and assumed the third line was just for the cable modem. |
Re: Virgin media possibly getting serious on dodgy boxes?
So lets say a customer signs up for a basic package but swaps his box out for a dodgy one to receive all channels.
Surley VM can detect that the original box is no longer connected? It has a modem that has a mac address that will contact the servers for a IP address. If that box fails to connect over time then their should be a major clue. Am i right? |
Re: Virgin media possibly getting serious on dodgy boxes?
Not really. What happens if someone goes away on holiday for six months and turns the STB off? Should Virgin automatically assume something dodgy is going on?
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Re: Virgin media possibly getting serious on dodgy boxes?
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Re: Virgin media possibly getting serious on dodgy boxes?
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Well if Maggie Thatcher was still in charge, she would have sorted them out.;) |
Re: Virgin media possibly getting serious on dodgy boxes?
Let's not get too off topic please
I'm still not clear about this..Just what evidence does someone phoning VM on this new telephone number to report a dodgy illegal user have to provide for VM to be able to pursue the matter and gain a prosecution? |
Re: Virgin media possibly getting serious on dodgy boxes?
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Re: Virgin media possibly getting serious on dodgy boxes?
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I think really there is little VM can do other than change their encryption system which would be financially prohibitive. IMHO the ads are merely to show willing to the shareholders. |
Re: Virgin media possibly getting serious on dodgy boxes?
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