Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Installation Issues (https://www.cableforum.uk/board/forumdisplay.php?f=62)
-   -   VM outside cable loose and need VM to reattach (https://www.cableforum.uk/board/showthread.php?t=33676306)

Ken W 30-03-2011 12:34

VM outside cable loose and need VM to reattach
 
The tv/bb cables that was attached to the outside wall by NTL has come loose, I have tried contacting 150 and 151 but that is just a automated service and there is no option to speak to someone to arrange to have the cable re-attached to the wall.

Peter_ 30-03-2011 12:36

Re: VM outside cable loose and need VM to reattach
 
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.

Ken W 30-03-2011 12:50

Re: VM outside cable loose and need VM to reattach
 
Quote:

Originally Posted by Masque (Post 35202090)
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.

I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!

I am not prepared to pay!

Ken W 30-03-2011 13:02

Re: VM outside cable loose and need VM to reattach
 
1 Attachment(s)
Quote:

Originally Posted by Masque (Post 35202090)
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.

I have attached a photo showing the loose cable.

weesteev 30-03-2011 13:15

Re: VM outside cable loose and need VM to reattach
 
I would just get some cable tacks and fix that myself. I think unless the problem is service affecting then you would be charged for the call-out so maybe try fixing yourself, would probably be quicker as well!

Peter_ 30-03-2011 17:36

Re: VM outside cable loose and need VM to reattach
 
As Weesteev says it will be quicker and cheaper to do it yourself.

Digital Fanatic 30-03-2011 18:09

Re: VM outside cable loose and need VM to reattach
 
Quote:

Originally Posted by Ken W (Post 35202099)
I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!

I am not prepared to pay!

Speak to Customer Care on 150, not faults (as it isn't service affecting) and they may be able to arrange a free visit.

How long has it been like that?

It would be easy to do yourself though.

raging bull 30-03-2011 20:13

Re: VM outside cable loose and need VM to reattach
 
6 cable clips and use of a hammer 10 minutes.

zlib 31-03-2011 20:13

Re: VM outside cable loose and need VM to reattach
 
Have you ever picked up a hammer, son?

Ken W 31-03-2011 22:45

Re: VM outside cable loose and need VM to reattach
 
Quote:

Originally Posted by zlib (Post 35203324)
Have you ever picked up a hammer, son?

Yes, my first DIY was over 58 years ago son. :D

jb66 31-03-2011 23:01

Re: VM outside cable loose and need VM to reattach
 
Well get it oot!


All times are GMT +1. The time now is 15:02.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.