Service status page!!
Just wondering if there's really any need for having a specific page telling us how our services are working if it's not kept up-to date. The reason I mention it is because I haven't been able to receive any incoming calls on my land-line telephone from early this morning. So on checking the 'Service status page' regularly and seeing that the BB/TV/+TP were all showing as good I decided to ring 151. On doing so I was told there's definitely a problem in my area which occurred in the early hours of yesterday and is due to be fixed by the early hours of tomorrow - but it should be showing up as a fault. I've been on the 'Ssp' again just prior to posting this and it's still showing everything working as it should with no problems/issues.
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Re: Service status page!!
Only P1 and P2 faults show up on the faults page and you are unlikely to see smaller faults, no idea why as it is not my area.
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Re: Service status page!!
Whats good is it then having a page if it does not cover everything then.
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Customer services are a lot to be desired in a lot of companies.
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Yes recorded announcements that lead to other recorded announcements and so on so it does take 20 minutes.
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