Re: Speed Tripled - Nice & Simple
 

you will be getting a shub and moving on to docsis 3 so hopefully it will be a lot better for you. Although you think you are receiving a a discount atm you have got to bear in mind that 50mbit (soon to be 100mbit) is £25 a month so if they ever try to fob you off and tell you that your price has got to go back up and you have been in receipt of a special discount you can tell them to shove it where the son don't shine.

Re: Speed Tripled - Nice & Simple
 

Typically they have sent me a confirmation email for neither of the dates I picked as suitable and for one which is definately not. Same happened when I was trying to arrange TiVo, what's the point of the website?

Will have to ring and re-arrange anyway now so I'll ask about self install.

Re: Speed Tripled - Nice & Simple
 

Just given them a call and just as well really.

Not only had the system booked the dates wrong, it had decided it was a chargeable install. Got it re-arranged for April 5th when I was off anyway (but was not able to choose it from the website). Apparently I can't have a self install because there have been some issues with signal strength in my area and might require some tweaks (I've previously had problems with having too high a signal as I'm the first house on the street loop).

The lady on the phone said she had personally seen a lot of problems with install dates being booked wrongly and made chargable for the free 60mb upgrade so I strongly advice anyone who's booked something through the website to give them a call on 150 to check the details.

Re: Speed Tripled - Nice & Simple
 

My ping has improved greatly since the upgrade

https://www.cableforum.co.uk/images/...2012/03/15.png

Re: Speed Tripled - Nice & Simple
 

Zero. Lol. Just shows how useless the Speedtest.net ping test is...

Got a TBB ping monitor?

Re: Speed Tripled - Nice & Simple
 

I saw the green box and it said all I had to do was order a Superhub and I was away

Filled in a few boxes and opted for free self install - due to be delivered 10th April

I'm in Derby area and that is not supposed to be doubled til July

I'm on 20mb/s service - let's see if it all goes to plan - just had confirmation email of my order which states We're on the case and a member of our team will get back to you as quickly as possible

Re: Speed Tripled - Nice & Simple
 

0 us a false reading, the lowest the speedtest ping reading goes is 5

Re: Speed Tripled - Nice & Simple
 

1 - Obviously, my speed being good may not mean that yours will be good, but I actually get slightly better than the supposed max speed of 60 Mbps: -

https://www.cableforum.co.uk/images/local/2012/03/3.png

2 - When I ordered the Superhub, a new contract arrived in the post for me to sign. I am on a retention deal, but the new contract was still showing the retention deal price so there was no increase. In the end though, I ended up phoning up and saying I didn't want to sign a new 12 month contract and that was no problem - I just carried on as I am on my existing contract.