Compensation for missed installs, delayed repairs, missed appointments
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Re: Compensation for missed installs, delayed repairs, missed appointments
..and who is going to fund this? The customer. Get ready for price increases.
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Re: Compensation for missed installs, delayed repairs, missed appointments
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Re: Compensation for missed installs, delayed repairs, missed appointments
At least VM has the loophole of all those congested customers on paper still have a working connection, even if if it is down to 1mbit and 80% packetloss.
Otherwise they would be going straight out of business with payouts :p: |
Re: Compensation for missed installs, delayed repairs, missed appointments
I'd be rolling in it if it was made retrospective for the past 2 years.
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Re: Compensation for missed installs, delayed repairs, missed appointments
Mixed feelings about this, on the one hand it may force VM and others to get some of their acts together but yeah, I agree this could just see extra price increases.
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Re: Compensation for missed installs, delayed repairs, missed appointments
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Re: Compensation for missed installs, delayed repairs, missed appointments
Hopefully virgin start charging for customers who don't bother to stay in and for faults caused by stupidity
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Re: Compensation for missed installs, delayed repairs, missed appointments
The inclusion of "Delayed installations" is also interesting. Does this mean VM are likely to declare more addresses as unserviceable if construction delays might result.
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Re: Compensation for missed installs, delayed repairs, missed appointments
Do they have standard compensation rates already please?
As you can see from the news story on the front page, the industry have have agreed to the OfCom process, but it will take 15 momths to implement automatic compensation. Until then is it still pot luck? We had installation of the phone line delayed by a week and a missed engineer appointment where we waited in all day, but no offer of anything. Many thanks |
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Re: Compensation for missed installs, delayed repairs, missed appointments
An engineer missed a 4-7pm appointment yesterday - didn't bother ringing until 8pm saying he was running late (I'd gone out by then).
VM not even vaguely interested in offering any credit, so looks like the OFCOM "consultation" has achieved nothing. By contrast my energy company issued £30 for each appointment missed by the meter reader (solar FIT meter inside house) without me even asking. |
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