Originally Posted by Mad Max (Post 35916184)

I think I made myself clear when I said I had an engineer arranged to complete the install, do you think I wouldn't have known what was offered to me, and just accepted a date and time for installation, without knowing what I was offered?

Originally Posted by pip08456 (Post 35916227)

Not surprising when you didn't post that. The only reference to an engineer was that one was supposed to attend on the 4th Sept. not that is was for an install.

So, let's be clear now.

You made a deal for the installation of VM and it hasn't happened? Is that correct?

Originally Posted by Mad Max (Post 35916246)

Yes, sorry about the lack of info, but yes, the deal was made and no one arrived for the install...

Originally Posted by Mad Max (Post 35916151)

I received this email last week.....


Dear ...........

We would like to thank you for taking the time to contact us today.

We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.

Tom is currently not available to deal with your complaint personally; however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.

We look forward to discussing this matter with you in the future.

On behalf of Tom Mockridge.


---------- Post added at 19:05 ---------- Previous post was at 18:59 ----------

Following on from that email, I got a call from, I think, one of the executive team who apologised for the pretty poor service from Virgin, he offered me a further refund, it wasn't great btw, but it was better than nothing, and said if I call retentions back they would honour the original offer and get a date for installation, so I did this, I called retentions, and guess what, they could not offer me the original deal that I was offered on the 28th August, the sticking point was the deal would only be offered to me for nine months when it would then increase, this is unbelievably bad from Virgin as my original offer was for twelve months, so I have sent another email to the executive team explaining what has happened, but in all honestly the whole saga is a complete farce, and it's really bad service from Virgin, I am now at the stage of giving up and moving to Sky!

Originally Posted by theone2k10 (Post 35916240)

This is typical VM behaviour mate they say you can have a deal book everything in then pull the plug without telling you and claim they know nothing about it.
If you took a day of work for the engineer you can claim compensation, infact you should anyway if more did this it might wake companies up.
Before jumping to SKY have a look around and if you do use sky search 50% off codes for virgin to sky to get half price SKY for 12 months.

Originally Posted by Mad Max (Post 35917129)

Ok I've had my issue resolved with Virgin, I am now getting three V6 boxes on the VIP package for £96.50 per month, with a 9 month contract, yes 9 month contract, they have also given me two £40 discounts due to the inconvenience caused, although they are still charging a one off installation fee of £20. All in all I feel this is a pretty good deal.

Originally Posted by OLD BOY (Post 35917131)

Glad you are happy, Max. I am sure you will be more than happy with your V6s, they are so much more responsive than the old Tivos!