Re: Dixons Coverplan
 

hmm didn't know Dixons did that. The PC World I work at we just return anything that isn't faulty under 28 days, so long as the person hasn't totally destroyed the packaging, then we reserve the right to charge them 10% restocking fee. Faulty items we just swap straight away so long as all the parts are with it (box doesn't matter much, nothing a bit of bubble wrap can't handle!). There's a member on here who's returned stuff to our store and he said something along the lines of 'amazed how easy it was to return the item even though it was opened and used', it's because the people I work with know the rights, we're not trained to know them from the start, I just think a few DSG workers know what it's like and so like to know them, I certainly like to know my rights, both as a customer and from the business side, makes life easier for the customer and the employee dealing with the return in the end.

Re: Dixons Coverplan
 

You are right there mate if your manufactures guarantee is valid you are entitled to a straight swap there and then.
__________________

I've took stuff back to Dixans/ PC world well after 28 days and got a straight swap.