Re: Dixons Coverplan
 

cos they may swap it and want the borked one back.... we will see :angel:

Re: Dixons Coverplan
 

Yes I do!:shocked: But luckily for me it's for one of their good stores. Creative are unlikely to just swap it, unless their warranty is 2 years? In a way you having a coverplan is a good thing. If the player only has a 12 month warranty and you'd bought it elsewhere, like Dabs.com or Overclockers, then you'd be stuffed, they wouldn't swap it. I'll check at work (or I can phone them if you can give me the product number and model), then if it code 5 you can have my name and march down to your store and get it replaced! (What store is it, I could check stock for you too!).

Re: Dixons Coverplan
 

Just a thought.....

If Creative change the product will the cover plan be void?
Do Dixons tie in a serial num to the cover plan?

Re: Dixons Coverplan
 

No they don't and the coverplan won't be void if it's not used to swap the player.

Re: Dixons Coverplan
 

nah the serial number is not tied to the coverplan, but creative have requested the serial, model and firmware number :) im thinking that when they deliver my new one, mr parcel man will take away the old one at the same time... similar to like what orange do with broken phones, etc...
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its dixons XL in bullring, birmingham...

if it is still open... they were murmuring about closing it down not too long ago :erm:
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the number on the receipt is 0000157851... im assuming this is the product number/POS code? its a crative zen micro 5gb white ;)

Re: Dixons Coverplan
 

that's correct. They may also as for your credit/debit card number (like maxtor do when you use thier fast drive swap service), then if the get the broken one back and there's nothing wrong with it or it's malicously damaged they'll charge your card. So you're swapping straight with creative and don't need me to check anything?

Re: Dixons Coverplan
 

well you can check if you really want ;) best to have all options open :p:. my conact at creative was someone called joep, im not entirely sure i'm dealing with anyone on this planet there, despite how friendly they are ;)

Re: Dixons Coverplan
 

Under the revised Sale of Goods act, the onus in on the retailer (Dixons) in the 1st 6 months to prove that the fault was not there from new, & therefore that it is of merchantable quailty. ;)

Also-re your extended warranty not 'kicking in' until Jan 2006-normally these warranties 'replace' the manufacturer's warranty & start from day 1.

Re: Dixons Coverplan
 

I had a creative zen player which I bought at curry's. It developed a fault, (one horizontal line on the display wasn't working) within a month. It took it back about two months after I bought it, and they replaced it without a problem.

Re: Dixons Coverplan
 

That's what I thought when we got Sky (from Dixons), but the guy who served us explained it as the first year being covered by Dixons (the store) and the following 3 years being covered by the Coverplan.

However, I swear to God he was only about 13, so I made him go and get his manager, who confirmed it for me. Might be mean, but I didn't think that a pre-pubescent would know for sure! Oh well, if Dixons want to use child-labour, who am I to complain?


:D

Re: Dixons Coverplan
 

Ah sorry, I misread the very first post! Of course take it back to a store and they will replace it for you as it's under initial warranty. And I've just checked, under the 1st 12 months it is a code 5 product that will be exchanged in store. Just take it back to a Dixons (according the the website the Dixons XL is still open) or call the number on the top of your receipt first to check stock availability in that store. After the 12 months then it will be repaired under the coverplan by Microgenetics. But at the moment you can just have a swap in store. Hope that clears things up!

Re: Dixons Coverplan
 

I rarely have much difficulty with stores, indeed I rarely have to return anything.

But Dixons....Grrrrrrrrrr, I have never bought anything from Dixons for the last 18 or so years. I once had a big slanging match after they refused to replace the second faulty item I had taken back the same day. Customers were very amused at me telling them what I thought about them, and their shoddy useless products.

Re: Dixons Coverplan
 

it was pure chance i bought my mp3 player from dixons, at the time the player was at its original full price (£180 or thereabouts). i was going to buy it online, but the man at the counter seemed very interested in haggling, i got the player, some £30 sony headphones and the £60 worth of coverplan for £205. Obviously very interested in meeting his quota, im not complaining ;)

the one gripe i have though, is that the receipt says that "to return for full refund within 28 days with no fuss etc, return the product totally unopened" etc... yet before i had even paid for it, the man had opened the box and disposed of the cellophane in order to show me all the features of the product, before i could even open my mouth to protest... :erm:

Re: Dixons Coverplan
 

That is dodgy as hell. I bought my first ever mobile phone from Dixons, and the assistant opened the box at the counter to 'make sure everything was there' (this was long before the days anybody would register a new phone for you in-store).

When I got the thing home it was completely dead and had to get returned for a replacement. It was only then that I remembered that he didn't even have to break a seal to open the box. I have always believed that he sold me a returned item that he knew was faulty, just to get his commission. Opening the box for me, of course, prevented me getting it home and finding the seal tampered with.

In your case, opening the cellophane pretty much barred you from returning the thing under the no-quibble guarantee. A coincidence? I think not.

Re: Dixons Coverplan
 

yeah, didnt think anything of it at the time. i just noticed it as i was musing through the leaflet that they gave me, it specifically says it has to be unopened at all. they should have the same returns policy as my place of work, we only forbid returns for money in the 12 months of they are un-returnable/unsellable again... even then the amount of checks we have to go through are numerous. and even if they have been opened/whatever, the person gets vouchers anyway... :erm: