Originally Posted by philwhite100 (Post 35915863)

Well it looks like we are a step closer to getting our issue resolved. At long last we spoke to someone at VM who was very helpful and promised to ring us back at a certain time and kept his promise.

It seems the email addresses got deleted in a contract change and the addresses are still on their server but we need to fill a form in and send it back to VM for them to reinstate the email addresses.

It beats me why on the previous 7 phone calls to VM that nobody else could have told us this.

I guess that most of the call centre staff don't view the broader picture and just get nowhere fast as a result.

Hats of to the gent that dealt with us to get it sorted.

Originally Posted by Kushan (Post 35915752)

Just as an FyI, gmail will only import via POP3 - which is an old technology. It won't synchronise anything like read status or anything like that (So you'll possibly get a deluge of emails at first, dating back who knows how far) and if you have folders other than "inbox", it won't pull those in either. It also won't pull in your sent items.

It looks like a complicated setup, but it's more straightforward than you might think. In gmail, go into your settings, under "account and import" there's an option to add email accounts from elsewhere. It'll first ask what your email address is - so type that in. Next it'll ask you if you want to import those emails - you do, so click next. On the next screen it asks for your username and password- that's the same username and password you log into your emails with, so your email address is the username and your password is your password.

Below that it asks for the server to use - by default it'll say pop3.ntlworld.com but this is wrong, you need to select that, click "other" and type in pop3.virginmedia.com instead. Leave the "port" as 995 and look at the other options to decide how you want it to import. That's it.

Originally Posted by nashville (Post 35915897)

What a disaster for some people

Originally Posted by philwhite100 (Post 35915863)

Well it looks like we are a step closer to getting our issue resolved. At long last we spoke to someone at VM who was very helpful and promised to ring us back at a certain time and kept his promise.

It seems the email addresses got deleted in a contract change and the addresses are still on their server but we need to fill a form in and send it back to VM for them to reinstate the email addresses.

It beats me why on the previous 7 phone calls to VM that nobody else could have told us this.

I guess that most of the call centre staff don't view the broader picture and just get nowhere fast as a result.

Hats of to the gent that dealt with us to get it sorted.

Originally Posted by SnoopZ (Post 35915898)

This often happens for people who use ISP email accounts, that is why i say never do this, always use something like Gmail or Outlook otherwise you may regret it in the future.

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If you get this sorted i would recommend migrating away from an ISP for your emails.

Originally Posted by Osem (Post 35915921)

I'd agree. I imagine these companies quite like having customers who won't want to change their internet provider because they have years worth of important emails in accounts they won't want to lose.

Originally Posted by philwhite100 (Post 35916467)

Still not received the form I need to fill in so I got back on the phone to them again and it appears forms have been sent out with no address on them, what a stupid error on their part, how can something be posted without the recipients details on it, total screw up I'd say and another 1hour on the phone to them.