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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Introduce a friend? (https://www.cableforum.uk/board/showthread.php?t=33678526)

BenMcr 25-06-2011 19:06
Re: Introduce a friend?
 
Quote:
Originally Posted by ErnieBean (Post 35263452)
A few years ago I recommended a friend, after the affect I heard nothing and received
nothing.

and since other incidents with VM, I would not recommend a stranger never mind a friend
The process has changed since then

Chad 01-07-2011 00:32
Re: Introduce a friend?
 
What do staff get if they manage to introduce a new customer to the company? Do they just get the same as the rest of us?

devilincarnate 01-07-2011 17:36
Re: Introduce a friend?
 
I wish I could do this but I have got no friends:(

Chad 02-07-2011 00:40
Re: Introduce a friend?
 
Quote:
Originally Posted by devilincarnate (Post 35266682)
I wish I could do this but I have got no friends:(
You're a friend to everyone in this community. Only problem is we all seem to have Virgin already so your still stuffed:D

devilincarnate 02-07-2011 09:18
Re: Introduce a friend?
 
Quote:
Originally Posted by Chad (Post 35266909)
You're a friend to everyone in this community. Only problem is we all seem to have Virgin already so your still stuffed:D
Good one. LOL

BenMcr 05-07-2011 16:32
Re: Introduce a friend?
 
Quote:
Originally Posted by Chad (Post 35266443)
What do staff get if they manage to introduce a new customer to the company? Do they just get the same as the rest of us?
Depends

If staff go through the Connect a Friend process, then yes they get the same as everyone else

If they go through the Mates Rates, which gives the friend an offer on a specific set of services, the staff member gets nothing

Chad 05-07-2011 21:16
Re: Introduce a friend?
 
Quote:
Originally Posted by BenMcr (Post 35268629)
Depends

If staff go through the Connect a Friend process, then yes they get the same as everyone else

If they go through the Mates Rates, which gives the friend an offer on a specific set of services, the staff member gets nothing
Very interesting. What value do Mate Rate customers add to Virgin, if any? The only person who seems to be benefiting is your mate, on the rates.

BenMcr 05-07-2011 21:48
Re: Introduce a friend?
 
Well Virgin go from at the least £0 per Mate, to some ££ per mate, seems be be a positive to me

Chad 05-07-2011 22:23
Re: Introduce a friend?
 
Quote:
Originally Posted by BenMcr (Post 35268970)
Well Virgin go from at the least £0 per Mate, to some ££ per mate, seems be be a positive to me
Can't argue there.

Chrystal86 27-10-2011 23:16
Re: Introduce a friend?
 
Sorry to drag up an old thread but did a quick search on here for 'refer a friend' and found this thread so thought I would ask here...

Quote:
Originally Posted by BenMcr (Post 35263598)
The process has changed since then
How has the process changed exactly? The reason I ask, I referred a friend back in early September and Virgin contacted them and they went ahead and got Virgin broadband. He got his free installation (as advertised when I went to the refer a friend link) but what about my £50 credit? Am I meant to hear something from Virgin? because I haven't and I am just unsure how it works really. I have emailed them twice now, first time over a week ago and again the other day, via the link in my email that I received directly after entering my friends details last month
Quote:
You can keep tabs on your mates (and credits) by checking their order status. Just go to ....................
And when I go to the Refferal Status page it just says:
Quote:
Phone a friend
We’ve sent your friend’s details to our sales team. One of our agents will phone them soon.
:shrug::rolleyes:

I still haven't received a reply to any of my emails.

BenMcr 28-10-2011 10:49
Re: Introduce a friend?
 
You'll get your £50 after he's paid his first bill

Boaz 28-10-2011 11:01
Re: Introduce a friend?
 
Quote:
Originally Posted by Chrystal86 (Post 35322042)
Sorry to drag up an old thread but did a quick search on here for 'refer a friend' and found this thread so thought I would ask here...



How has the process changed exactly? The reason I ask, I referred a friend back in early September and Virgin contacted them and they went ahead and got Virgin broadband. He got his free installation (as advertised when I went to the refer a friend link) but what about my £50 credit? Am I meant to hear something from Virgin? because I haven't and I am just unsure how it works really. I have emailed them twice now, first time over a week ago and again the other day, via the link in my email that I received directly after entering my friends details last month


And when I go to the Refferal Status page it just says:


:shrug::rolleyes:

I still haven't received a reply to any of my emails.
You would be better off phoning them and they send a query form on to the right department, although I had to do this twice. After 3 calls in total I did in the end get my £50 friend referral. Also what Ben said. :)

Chrystal86 31-10-2011 18:32
Re: Introduce a friend?
 
Quote:
Originally Posted by BenMcr (Post 35322179)
You'll get your £50 after he's paid his first bill
I understand that part of the process, but I just wondered if I am meant to be contacted by Virgin in anyway or is it a case of just checking my online monthly statement to see if the £50 credit has been applied.

I should have got the £50 by now seeing as it's nearly 2 months since my friends internet was installed so they would have paid their first bill.

Quote:
Originally Posted by Boaz (Post 35322186)
You would be better off phoning them and they send a query form on to the right department, although I had to do this twice. After 3 calls in total I did in the end get my £50 friend referral. Also what Ben said. :)
I think I will have to phone them then as I still haven't received a reply to my two emails.

japitts 06-11-2011 15:02
Re: Introduce a friend?
 
Is there any timescale from "recommending" the friend, to them receiving a call from VM? I recommended last weekend, and was expecting the new customer to hear from Virgin during the week at least. Nothing yet. I hope I haven't got to start chasing them and creating more problems... Telewest's lack of joined-up admin is one reason they've not had cable for several years.

nutellajunkie 09-11-2011 18:10
Re: Introduce a friend?
 
trust me, you will HAVE to fight to get your credit..

it took me FIVE sodden months to finally get the "oh yes, its here, you did introduce your brother"... and another two to get the credit showing up on my bill.

oh and that was after getting someone saying "he needs to pay THREE bills"...

why do we have to fight so much with Virgin these days?? Why cant they just be upfront and honest with us?


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