Solution to current email issues with Virgin Media
 

This solution worked for me and others

If you turn off SSL on your inbound email it will work.

Go to the VM help and support pages HERE and do everything it says for the manual settings for your email client, EXCEPT where it says to set SSL encryption.

EDIT: You'll need to change this setting back when they resolve the issue.

This got me working again

I hope this helps people.

Regards

Mark

Re: Solution to current email issues with Virgin Media
 

erm seams virginmedias account has been disabled??


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Re: Solution to current email issues with Virgin Media
 

As per my other post call support as it probably just needs the password resetting.

Re: Solution to current email issues with Virgin Media
 

that didnt help at all... staff knew nothing about it i even had to tell them to raise an IT support ticket....

VM still using offshore call centres? i thought that was illegal? something to do with dataprotection??

i can't remember but im sure i read it on here ageeeees ago...

thanks anyway hopefully the guy wrote the correct information in the support ticket. so will be fixed next week sometime, really bad since it was working... then stopped =-/

Re: Solution to current email issues with Virgin Media
 

can you check status of this ticket id?

P003615232