2005 tvdrive being billed at current prices!
Hi. Haven't been in the UK for a few years but my new partner's VM bill shows her being billed (as TiVo with V+ HD) same as my parents' state of the art system but for a 2005 TVDrive complete with Telewest Broadband remote control!!!
This has remained installed despite additional more recent installations by VM (eg more recent 'second' vbox V+) but I am genuinely shocked at this state of affairs from VM. While my partner feels it must be her fault for not knowing, I see billing which may have more of a feel of pure fraud! Any opinions, experience or advice would be appreciated from the forum |
Re: 2005 tvdrive being billed at current prices!
Common practice for VM. They will happily leave you on old equipment and an inflated bill unless you complain/haggle each year. Ok for those in the know but there must be many with old equipment and massive bills.
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Re: 2005 tvdrive being billed at current prices!
Have she ever asked them to update it ?
I had an old (non Tivo) box for years in my daughters room. We decided to get it replaced so simply rang up and asked, they sent a Tivo out the same day. |
Re: 2005 tvdrive being billed at current prices!
TV Drive was the original Telewest name for the V+.
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Re: 2005 tvdrive being billed at current prices!
Anyone with the original Scientific Atlanta box (which it will have been if it's the TVDrive) should have been offered a free swap to TiVo last year.
https://keepup.virginmedia.com/boxswap |
Re: 2005 tvdrive being billed at current prices!
Thanks for all the replies people.
She didn't ask VM to update TV Drive box but at one point she recalls a new TiVo remote being sent out but not a new box offered and the remote doesn't work with the TV Drive. When she ordered a second box for bedroom, they came and installed a new v box but paid no attention to the TV Drive if they even saw it. My question at the moment is whether this original box is even capable of delivering the v+ HD service she's been paying for. Certainly going to look at this because I don't think it's enough to place responsibility for an upgrade on 'customer request' while meanwhile upgrading the bill without upgrading the installation! |
Re: 2005 tvdrive being billed at current prices!
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As BenMcr says, last year these boxes were being proactively replaced with TiVos. Maybe they couldn't get hold of her. Get her to call Customer Services to discuss. Edit: I didn't realise the https://keepup.virginmedia.com/boxswap page was still live. She could try that first. |
Re: 2005 tvdrive being billed at current prices!
Many thanks. It seems this is something like a common occurrence, perhaps so I'm better advised thanks to your help. Frankly amazed though that a Telewest item could still be 'in service'. I could barely recall NTL last night ;)
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