no on demand or internet
 

Hi
I have just joined virgin media and have the 100meg package,tivo box and anytime phone,has been working for the first week and now i have no broadband connection and no on demand service.
I have called the tech line and they have said after 1 hour on the phone that i have to much power coming to the house,12+db when i should have 10 or less.
Could someone please tell me what this means and is there a fix for it.
I have reset the tivo box and the superhub,still nothing.
Thankyou in advance
Warren201:confused:

Re: no on demand or internet
 

The signal levels into the TiVo and modem have to be in a certain range. You can get problems if they are too low or too high. You need a technician to visit to adjust the signals, which they do in the street cabinet or in your home (or both). Did they book a tech for you?

ps. Welcome to the forum!

Re: no on demand or internet
 

Spider,
If the Op has only had his services for a couple of weeks why would the power levels be so high?,surely the Installer must of known they were to high when he fitted them,or can power levels "move"?.:confused:

Re: no on demand or internet
 

Yeah, the installer should have checked/adjusted the power levels. Maybe there is a loose connection or something. Cold weather will also make the power go up a little.

Re: no on demand or internet
 

Had this problem yesterday. Spoke to very nice lady whom has booked an engineer. Will be cancelling that call today as its all working this morning.
This is the second time this has happen in three weeks. Both were on a Sunday late afternoon. It that just a coincidence ?:confused:

Re: no on demand or internet
 

Twice in three weeks would be enough to keep the engineer coming if it were me.

Re: no on demand or internet
 

Yes, I agree as long as the other occassions were not outages.

Re: no on demand or internet
 

O k guys if you think so. Just seems strange that I call up. no known faults etc.Yet with in an hour or so it works again?

Re: no on demand or internet
 

You booking a tech alerts the Outage Team to possible issues. They monitor and if they see a group of customers on the same part of the network with similar faults, then they will call out a network engineer to take a look locally.

Re: no on demand or internet
 

Thanks guessed it was along those lines. Really do not want to waste peoples time. Would they know its up and running again? If so will the still want to send a tech out?