Cable Forum - General BBC Watchdog 5 July 2017

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- - General : BBC Watchdog 5 July 2017 (https://www.cableforum.uk/board/showthread.php?t=33705077)

nodrogd

05-07-2017 10:20

BBC Watchdog 5 July 2017

Just to mention that VM are being featured in tonight's BBC Watchdog (05/07/17 @ 8pm) programme regarding certain internet issues.

http://www.cbronline.com/news/mobili...-bbc-watchdog/

Should make interesting viewing.

General Maximus

05-07-2017 11:03

Re: BBC Watchdog 5 July 2017

it has wound me up just reading that article. I hope they get an absolute pasting tonight and also do a separate feature on offshore support.

Quote:

“If you are a Virgin Media customer, please take a look at virginmedia.com for guidance on what you can do to improve the performance of your broadband and ensure that it isn’t something in your home slowing it down. If you need the support of one of our expert customer agents, please contact the Virgin Media team on 0800 952 2222.”

RichardCoulter

06-07-2017 00:32

Re: BBC Watchdog 5 July 2017

It's the first article:

http://www.bbc.co.uk/programmes/b08xk11f

VM were also slated on today's Radio 4 consumer programme 'You and Yours'.

Mr Banana

06-07-2017 07:31

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by RichardCoulter (Post 35906323)

It's the first article:

http://www.bbc.co.uk/programmes/b08xk11f

VM were also slated on today's Radio 4 consumer programme 'You and Yours'.

Yes, it was also aired 4 and a half hours before your post?

pip08456

06-07-2017 09:13

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Mr Banana (Post 35906330)

Yes, it was also aired 4 and a half hours before your post?

Yes but in fairness to Richard he did use past tense.

RichardCoulter

06-07-2017 21:05

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Mr Banana (Post 35906330)

Yes, it was also aired 4 and a half hours before your post?

So what?

---------- Post added at 20:05 ---------- Previous post was at 20:03 ----------

Quote:

Originally Posted by pip08456 (Post 35906334)

Yes but in fairness to Richard he did use past tense.

Indeed.

daveeb

06-07-2017 22:21

Re: BBC Watchdog 5 July 2017

Only caught the end, but heard Tom M side step the question about compensation for slow connections. Each case taken on it's own merits apparently. Good luck with that then :erm:

DJSADERS

07-07-2017 09:18

Re: BBC Watchdog 5 July 2017

I thought this was very unfair on virgin, as sure there are issues with the network (growing pains)... But they ARE investing heavily and most customers get a great fast and faultless service

Gavin-D

07-07-2017 09:45

Re: BBC Watchdog 5 July 2017

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

heero_yuy

07-07-2017 09:56

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Gavin-D (Post 35906520)

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

Quote:

Below is a breakdown of actual real-life average speeds you can expect from wireless routers within a reasonable distance, with low interference and small number of simultaneous clients:

802.11b - 2-3 Mbps downstream, up to 5-6 Mbps with some vendor-specific extensions.

802.11g - ~20 Mbps downstream

802.11n - 40-50 Mbps typical, varying greatly depending on configuration, whether it is mixed or N-only network, the number of bonded channels, etc. Specifying a channel, and using 40MHz channels can help achieve 70-80Mbps with some newer routers. Up to 100 Mbps achievable with more expensive commercial equipment with 8x8 arrays, gigabit ports, etc.

802.11ac - 70-100+ Mbps typical, higher speeds (200+ Mbps) possible over short distances without many obstacles, with newer generation 802.11ac routers, and client adapters capable of multiple streams.

Source

In reality you're doing quite well.

dilli-theclaw

07-07-2017 09:57

Re: BBC Watchdog 5 July 2017

It's certainly put me off switching back to VM. I will stay with BT at least I know that works for me.

nodrogd

07-07-2017 10:30

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Gavin-D (Post 35906520)

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

Congestion on VM's network is certainly their problem. Congestion on Wi-Fi is everyone's problem, as all hubs have to share the same capacity no matter who they are provided by.

Seems crazy we are losing all these Freeview DTT channels to 4G & 5G services, yet the overcrowded Wi-Fi bands are never dealt with.

ozsat

07-07-2017 13:21

Re: BBC Watchdog 5 July 2017

If you get 200mb direct and only 115mb on wifi - then the problem is with your setup. As you have proved VM are providing 200mb to the hub.

Don't forget many PC can handle fast Wifi speeds.

Also you could be sharing wifi channels with neighbours - here we find that BT hubs seem to like to boot up on channels already in use and avoid empty channels.

Quote:

Originally Posted by Gavin-D (Post 35906520)

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

pip08456

07-07-2017 14:01

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by ozsat (Post 35906550)

If you get 200mb direct and only 115mb on wifi - then the problem is with your setup. As you have proved VM are providing 200mb to the hub.

Don't forget many PC can handle fast Wifi speeds.

Also you could be sharing wifi channels with neighbours - here we find that BT hubs seem to like to boot up on channels already in use and avoid empty channels.

BT hubs have always had that problem. Always best to select the channel manually.

General Maximus

07-07-2017 14:04

Re: BBC Watchdog 5 July 2017

Ozsat is correct. This is analogous to buying a car that can do 200mph but complaining because you live in a city and there is a 30mph speed limit.

VM are giving you 200mbits to your house and if you want 200mbits then you are going to have to use a wired connection to the shub. There are many many factors which influence wifi speed such as interference from structures and equipment in your house and the adapters on each device.

All times are GMT +1. The time now is 14:34.

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