Copying settings from failed box
 

Hi all, sadly my TIVO box has died and is due for replacement tomorrow. I note there is an option to copy TIVO settings from one box to another via the TV Anywhere site. Does anybody know if the failed TIVO will still be visible for a time once the replacement box is installed so I can copy settings from the failed box to the new one?

Thanks in advance.

Re: Copying settings from failed box
 

Can't remember if it was here or not, but someone provided a link where you can copy the series links over. Will try and find the link now, if someone else doesn't provide before hand.

Re: Copying settings from failed box
 

Thank you, I think it's this one: http://anywhere.virginmedia.com/tivo/boxswap/

The boxswap part of the link makes it sound promising!

Re: Copying settings from failed box
 

Yes, that's the link. The settings should be available for two weeks after the box is swapped out.

Re: Copying settings from failed box
 

Fantastic, thanks Spiderplant. That's a very handy feature!

Re: Copying settings from failed box
 

Guessing my new box should not be repeatedly rebooting after copying the settings? :-/

Re: Copying settings from failed box
 

Seems me new box was faulty too! Completely dead an hour after install. Now have a Samsung box which is (touch wood) up and running. Good service from VM and they had replaced the newly failed box within two hours. I've now managed to copy the series links over. I'm not seeing any planned recordings yet but I'm assuming I need to be a pit patient and let it finish downloading all the EPG data and sort itself out?

Re: Copying settings from failed box
 

Yes, it takes a couple of hours. Do the series links show in Manage My Series Links already? (I've never actually seen that app work. It doesn't like accounts with more than 10 TiVos :))

Re: Copying settings from failed box
 

Thanks for letting me know. Yes the series links are showing and I've just started seeing planned recordings. It actually works beautifully (now I have a working box!) and has saved me a huge amount of time. Would be good for the techs/CS to do this as standard on a box swap, the ones that came out to me hadn't even heard of the feature. Certainly takes some of the pain away about having lost all my recordings :)

Re: Copying settings from failed box
 

This thread is from 2014 and the link no longer works.

I've gone onto the TV Anywhere site and cannot find 'Copy TiVo settings', despite what the instructions say.

Can anyone help? I'm just trying to familiarise myself with this facility to be ready to transfer Series Links etc for when my V6 arrives.

Cheers.

Re: Copying settings from failed box
 

You'll only see it if you've got more than one TiVo already or if you've had a box swapped within the last 14 days.

Re: Copying settings from failed box
 

Just out of interest I had a look at this and it shows 4 TiVo boxes although we only have,( and have only ever had) 2. Does any one know the reason for that?

---------- Post added at 11:04 ---------- Previous post was at 10:11 ----------

After having a further look at Manage my TiVo it shows that 2 of the boxes are disconnected, but I still don't know where they came from.

Re: Copying settings from failed box
 

Yes, there are reports of phantom TiVos on both the browser and app versions of TV Anywhere.
I have one too. Have you had your golden ticket for a free 2TB Virgin TV V6 yet?:xmas:

Re: Copying settings from failed box
 

No but I wouldn't mind one !

Re: Copying settings from failed box
 

That explains it Ben- thank you.