One of a thousand
 

Just got a nice surprise:cool: A Tivo remote with my name on it. Apparently I'm one of 1000 customers to be given the Tivo. You get the remote in a nice box with your name on and a unique number to enter on a personalised webpage.

When you go on the site the women in the video talks to you personally and shows you your remote with your name on. Very cool. You then fill in a form for installation and have a link for a tivo forum( that dosnt appear to be working yet)

Regards

John.

Re: One of a thousand
 

Well that is something different.

Re: One of a thousand
 

Yes really nice idea

Re: One of a thousand
 

Some photos

Re: One of a thousand
 

That does show your name clearly on the back of the remote.

Re: One of a thousand
 

Impressive. Did you register for TiVo or has this come completely out of the blue?

Re: One of a thousand
 

I registered but have also been in contact with the ceo's office in connection with the vip package and tivo, not sure which got me on the 1000 list.

Regards

John.

Re: One of a thousand
 

i got one too nice surprise ;)

Re: One of a thousand
 

I've just had a courier deliver one of these as well. I had pre-registered, but had not had any contact with the CEO's office. Now just waiting anxiously for the return phone call!

Re: One of a thousand
 

Thats 3 of us all on vip50, maybe thats it.

Regards

John.

Re: One of a thousand
 

Looks like being a VIP has it's upsides after all ;)

Re: One of a thousand
 

Also got one this morning, on VIP50 as well.

Re: One of a thousand
 

Well done lads glad to see loyalty has been rewarded hope when you VIP have yours they start on us XL customers LOL.

Re: One of a thousand
 

Thinking outside the box here.

If you pre-registered and havn't had a phone call yet then I can only assume you are getting TiVo for free!? They wouldn't send a personalised remote out of the blue and then expect you to pay £150 whether you want it or not.

Well done VM for treating your top tier customers well

Re: One of a thousand
 

Yes free box and no tivo monthly fee for life, very generous.

regards

John.

Re: One of a thousand
 

I had one too and hope it is free but how do we find out for certain?
Greg

Re: One of a thousand
 

look on the back of the letter that is stuck inside your remote box, it says there.

Regards

John.

Re: One of a thousand
 

Thanks for that John. I am not a great reader of small print! Tivo here I come then! Greg

Re: One of a thousand
 

Brilliant! :)

Re: One of a thousand
 

A great idea, but one that is going to cause a lot of disquiet from those not lucky enough to have been selected.

Re: One of a thousand
 

So far looks like VIP50 customers only. If other VIP50 customers don't get it, then I'd understand them being a bit upset.

Re: One of a thousand
 

Any idea how many VIP50 customers VM has?

Re: One of a thousand
 

Not sure what pack i'm on but it was regular VIP and I've upgraded to 50mbit broadband. My bill before call charges is around £100/m. So yes if I miss out on this or the first wave of calls I'm not going to be happy. I've also been an S1 owner since 2001. This thread was just another slap in the face to be honest.

Re: One of a thousand
 

V.M are always under fire for not looking after their loyal customers .
they give 1000 tivo away at a cost to them of £200,000 .
i did not reg for a tivo .but hey well done virgin

Re: One of a thousand
 

I'm on VIP 50, no nice package for me. Didn't pre-register btw.

:)

Re: One of a thousand
 

No phone call for me
No nice remote couriered to me
Im on VIP50
Always the bridesmaid never the bride!
Story of my miserible,tivoless life
Not only that but its chucking it down here!

Re: One of a thousand
 

not sure off the top of my head.

Re: One of a thousand
 

No letter or call for me either. VIP50 at full whack each month. Pre-registered my interest on day one. Surname near the top of the alphabet.

At least it's dry here... ;)

Re: One of a thousand
 

Can i just ask a question of those who have received the remote, who delivered it to you?

Re: One of a thousand
 

Another lucky (and very happy :) ) VIP50 user here. I got the remote this morning.

---------- Post added at 14:07 ---------- Previous post was at 14:06 ----------

I beleive the Virgin TV engineers were delivering the remotes (I seen a van outside the house this morning).

Re: One of a thousand
 

I am paying over 100 pounds a month and pre registered no one has been in touch yet with me typical Virgin again.

Re: One of a thousand
 

HMMMMMMMMMMMMMMMMMMMM?

Lets hope that the van driver is not stalking you:erm::p:

Re: One of a thousand
 

ukmail delivered mine and I had to sign for it

Re: One of a thousand
 

Well thats great news if its gonna apply to all VIP50's although I hope VIP20/30's are'nt far behind.

Nothing for me yet although not sure UKMail work here at weekends ..

By the way I signed up for VIP50 on the day its was announced as a package so not sure if those on the 50mb before that get first dibs or its random ... anyone know if they are doing it area by area dependant on staff who have been trained as it seems most getting it appear to be in the north around Yorkshire from what ive seen so far.

Cozzy

Re: One of a thousand
 

If it is YORKSHIRE area and above areas i have missed out? Nothing new there.

Re: One of a thousand
 

VIP 50 here in Ipswich and I am yet to receive one, gotta admit if I receive one I will certainly remain a loyal customer to Virgin as this is a fantastic touch but if I don't I'm not going to lye I will be awfully disappointed as it would seem unfair.

Re: One of a thousand
 

Easy to check if you are on the list. Just substitute your name for John's in the url on the letter photo he uploaded :idea:

I'm not getting one but, then again, I'm not VIP either

Re: One of a thousand
 

Many thanks for that, unfortunately I can't see the URL as John has edited it. Do you know what it is please?

Re: One of a thousand
 

They had 41,400 50meg customers in Q4 last year, so, some amount less than that.

Re: One of a thousand
 

Just woke up of nightshift to find my nice little box for tivo..this is a first for me to get anything free :) :)

Re: One of a thousand
 

You need to work it out from the partial info in the photos. I won't post it here but check your PM.

Re: One of a thousand
 

managed to work out the url and my name is not listed. I am on VIP 50 and not going to get this remote by the looks of it, not happy in the slightest.

Re: One of a thousand
 

Don't worry Firmsky I'm in the same boat as you. Don't forget our post is always a day behind everyone else. It has to get from Chelmsford.

Re: One of a thousand
 

Hmmm, seems you need a unique reference number as well as a winning name to register. (I used the most common name I could think of, and it worked.)

That's a pitty.

I'd hope that the TiVo charge will end up being included in the VIP pack anyway, but it's nice how they've done this for current customers.

Re: One of a thousand
 

Nevermind.

Re: One of a thousand
 

I can only guess there must be more than 1000 VIP50 subscribers so theres gonna be a few very unhappy peeps if some get it free and others dont ... maybe they have to stagger the VIP50 peeps or they in fact have a shortage of trained staff in some areas causing delays .. who knows ??? the customer is usually the last to know :rolleyes:

I cant say I would be happy if some get it and others dont and I would be pretty unhappy even if i did get it and others didnt as it would be just wrong...

bit like the Lotto this .. not much chance of winning with the high odds .. lol ... great idea to give free boxes to VIP50 ... terrible way to do it if its only a select 1000

Confusion reigns but then we are talking about a big company so its nothing unusual

Cozzy

Re: One of a thousand
 

So we appear to have better than 1 in 41 chance of getting selected (better odds than winning the lottery by a good way). :)

Or putting it another way there will be 40,000 (I know, probably less) disgruntled VIP50 subscribers. :(

Re: One of a thousand
 

I thought the same buddy but would of thought our names would have worked in the URL or are people thinking it won't work unless the remote's been dispatched?

Re: One of a thousand
 

I used to be a 50meg customer, yet I didn't have VIP50 - I'm sure that over half of that number are the same.

Re: One of a thousand
 

a second thought occurs .... perhaps its only peeps with common names like "John" or "Peter" or "Paul" until they can get the bird on the vid to redo everyones christian name ... pity those named Umbogo :D though my name aint that common either :shocked:

Re: One of a thousand
 

They might be doing batches.

Guess we'll never know unless someone who's name doesn't work suddenly starts working.

I know I'll be trying mine pretty frequently!

Re: One of a thousand
 

That was my thinking too, got the vid to pop on a fair few John's, but nothing else.

I've got a pretty popular name so thought I might have a chance! Would be interesting to know the first names of the people who've got letters.

Re: One of a thousand
 

Looks like you lucky people also get access to a private TiVo forum!

http://community.virginmedia.com/t5/Tivo/ct-p/Tivo

Re: One of a thousand
 

I got it to work on a nigel too

Re: One of a thousand
 

Do the links appear to be made up of your actual name or your username? Tried both, no free TiVo for me!

Re: One of a thousand
 

Got the vid up on my name and that is it? and also the community it said that i did have access?

WHAT IS HAPPENING?

Re: One of a thousand
 

congrats if you get a personal greeting ... means you have a freebie remote in the post at a guess ... lucky devil :shocked:

dont suppose there was ever gonna be a perfect launch ... but this one is certainly weird and a little hard to swallow if some get it and others dont .. or at best a delay for staggered installs on those that miss first wave

Re: One of a thousand
 

If it's not free for all VIP50's I'm going to be seriously annoyed. A lottery on who gets it for free isn't acceptable IMO.

Re: One of a thousand
 

No it was not personalised message so i am missing out on it:confused:

Re: One of a thousand
 

There's two videos, one says your first name, and shows the personalised remote.
If you get that one, you're on the list. If you don't, you're not.

Re: One of a thousand
 

Im with you on that ... BUT i just cant see VM making that kind of a cock-up ... must be for all VIP peeps including VIP30 unless they gonna use Tivo to widen the gap in VIP50 & VIP30 ... but must be a level field for all on the same package or it will be mutiny...

cant believe VM would be that silly .. must be a staggered introduction is the only sensible conclusion i can bring myself to think right now ... fingers crossed .. lmao

Re: One of a thousand
 

There's nothing wrong with doing a random selection of a 1000 VIP50 customers to get this, but they should have made it public before they did it. Then, everyone would have known what was going on and accepted that some would get it and others wouldn't.

Just like when they sent me an email after registering for TIVO, saying, becase I'd registerd, I would be one of the first to get it, they should also have said, after TIVO S1 oners.

There is too much being hidden about this Tivo launch and it's irritating long term, loyal customers IMHO.

Re: One of a thousand
 

I'm going to be more disappointed in missing the personalised remote.
Arguments on what to watch are so much easier when you can say "Who's name is on the remote?"

Re: One of a thousand
 

What's the URL? I've had nothing :-(

Re: One of a thousand
 

All comes down to bad communication again.

Re: One of a thousand
 

I feel exactly the same as others, I'm pleased for people who have got it and to be honest VIP 50 customers give Virgin nearly £100 a month so why shouldn't they get it first. But I'm a VIP 50 customer and without meaning to chuck my toys out of the pram I would be very annoyed not to get this offer.

I'm not one to threaten to leave a company but it certainly would make me evaluate things when my contract is up at the end of this month.

Re: One of a thousand
 

tivo.virginmedia.com/firstnamelastname

Re: One of a thousand
 

I give 108 quid and I got nothing. I'd be happy with the personalised remote. :D

Re: One of a thousand
 

May be over 40,000 50MB customers, but this looks something for VIPs (TV/Phone/BB) only which will be much less in numbers?

So looks like there is an order of priority, Tivo1 first, VIP50 now, hopefully XLTV triple customers now (because that is me!!).

Re: One of a thousand
 

I asked

And got

Re: One of a thousand
 

Yes, I'm also pretty annoyed at this utter shambles of a so-called rollout. VM get £106/m for service charges from me, plus call charges on top, I've been with them 12 years, have been an early adopter of all kit paying though the nose, field tested stb software, jumped on the pre-registration forms back in December and nothing at all. Personally I think it should have been a first come, first served thing, but no, as usually VM seem to be making a handful of people happy whilst annoying the majority.

Re: One of a thousand
 

This will put the cat amongst the pigeons. I received a remote this morning but am not a VIP50 subscriber. Only have 20meg BB. I didn't register either. Must be completely by luck. Cool though only heard about TiVo after looking it up this morning.
Definitely getting it though.

Re: One of a thousand
 

TIVO should be fully rolled out to all existing customers now , it seemed a great way of locking people into contract again and stop them leaving to Sky , but as usual another shambles from VM. Who makes these decisions at the top.

Re: One of a thousand
 

So if they get it free, we get it free too?

Re: One of a thousand
 

so from 1000 VIP50 customers (what we thought) ... it now appears its 1000 random customers of which some didnt even pre register ???? well VM you are the weakest link ... what a shambolic mess if its all true

needs confirming of course ... but ... tut tut VM

Re: One of a thousand
 

But what if you have afairly common name i.e. John Doe and get the personal message.

Does the network pick up that you are the correct 'John Doe' when using your home broadband or will you have to wait until a remote arrives?

Re: One of a thousand
 

you get a letter containing a personalised code that has to be entered on the site .. only the real John Doe would have this code ... i believe :dozey:

Re: One of a thousand
 

aww well

Will just have to wait and see then.

Re: One of a thousand
 

1000 vip

Re: One of a thousand
 

I have emailed the CEOS office so I am waiting for a reply in regards to this ( will post when i get one )

Re: One of a thousand
 

This is correct. You receive a code to be input and you can then confirm you would like to have a free box. Now have to wait for a call back to arrange installation.

Re: One of a thousand
 

That's what I did, see page 5

Re: One of a thousand
 

Where do you find all the email addresses?

Re: One of a thousand
 

i can see a class action lawsuit on the horizon if 1000 peeps get it free and the other 19000 pre regiistered have to pay .. lol .. certainly unfair and more so if its peeps who didnt even register an interest and are not on VIP50 like Dunt ( not doubting you Dunt but many silly people do troll false info to cause trouble )

Re: One of a thousand
 

erm, no - easily justified as a marketing campaign, with customers chosen at random from the appropriate pool; it's done all the time.

We aren't in the USA - we don't have class actions in the UK.

Re: One of a thousand
 

I wouldn't dream of it. Don't get me wrong I am a VIP customer of 4 years but I've not got the 50meg BB only the 20meg. Also genuinely not heard of TiVo until this morning so definitely didn't register for it.

I'm guessing that high paying customers were put into a raffle and 1000 lucky winners are going to get it for free. At the end of the day they are not going to give it away to a lower package holders as it is an expensive product.

Not fair to everyone I agree but we are probably going to be beta testers to iron out any early bugs.

Re: One of a thousand
 

its all a matter of personnal opinion i know ... but i for one would not accept it as justified ... i dont expect privaledges above and beyond other customers paying the same as myself BUT i do expect the same treatment as they receieve wether thats free connection , free equipment or a free email addy ... its just simply wrong to treat customers differently based on pure luck and chance especially when the customer doesnt even know its happening..

as for class action .... i may have chosen the wrong wording .. but here in the UK groups of people do take out lawsuits as a collective against companys .. probably a better word is group action ?? and in the world we live in i can see someone starting one off (not me personally but someone would)

All IMHO of course so no need to bicker or fight over it :D

Re: One of a thousand
 

Seems a lot of bad feelings towards VM on here recently this just shows how wrong they've got the TIVO launch and the fact they don't relay info to customers.

Re: One of a thousand
 

I can't believe it, I'm fuming. I've just realised the remote has the mrs name on it. Never going to get to watch what I want now.

Re: One of a thousand
 

Ohhh bad times :p:

Re: One of a thousand
 

Well i know that i could be getting the free Tivo as i tried my name on the URL earlier in the thread and got the personal message, however, I don't know how may virginmedia customers have the same name as me.

I just need to wait for a remote to arrive. If it does, it does. If it doesn't then it doesn't.

I will admit to enjoying the excitment of possibly getting a free tivo.

Re: One of a thousand
 

TBH if VM have chosen 1,000 VIP50 customers to get a free TiVo, then there is nothing any "class action" or court can do. It may seem unfair to the ones not chosen, but VM is a private company and if they choose to do that, then they can.

I'm sure more things are coming......

Re: One of a thousand
 

But why not make some kind of announcement saying 1000 lucky people have been picked at random and go on and say the rest of the rollout plans it's been a complete disaster so far.

Re: One of a thousand
 

I'd say that the fact that everyone's talking about TiVo suggests that it's been anything but a disaster.

Re: One of a thousand
 

probably because of the reaction of the peeps that don't get it first.

Re: One of a thousand
 

Neil Berkett wont think so when he opens his email up on Monday with 500 emails from disgruntled VIP 50 subscribers LOL :D

Re: One of a thousand
 

Who's to say the other won't get a nice treat? I'm sure more little treats are coming.

---------- Post added at 19:06 ---------- Previous post was at 19:05 ----------

indeed :tu:

Re: One of a thousand
 

I hope so , and they don't forget us XL customers.

Re: One of a thousand
 

some seriously sour grapes going on here.

Virgin have selected a 1000 people as a marketing campaign, great idea and good luck to everyone.

Why are people complaining that the haven't been selected? If you are not selected what exactly have you lost, how have you been disadvantaged?

I hope people complaining who are lucky enough to be selected will decline the offer as they seem to think it is really unfair.

Do you also refuse any random acts of kindness as well, as they would patently unfair to everyone else.

:rant:

/rant

JJ

Re: One of a thousand
 

It is not who you send the mail to, but who you get it from :D