Vm engineers are a pain
My mother in law has just had BB installed, and has got to pay£40 for it and there is a big problem with it, it doesn't work.
My wife has made endless calls to VM to no avail, the story is so endless to go into, the engineer was in an out in about five minutes, didn't leave most of the stuff, she has now got to wait three days for a new bb box. Absolutely poor service. Does anyone know Neill Berkett direct email address, he should be told of this poor service we have to put up with with the poor CS.:mad: |
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When was the install by the way ? |
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You've had one bad experience then named the thread "Vm engineers are a pain".
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hmm, the thread refers to a BB box, it's about an installation and yet it's posted in Virgin Media TV section. Accuracy seems to afflict the OP as well as the installer ;)
It's all right I'll move it to a proper home. |
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I've got faith that the guys at Virgin will sort this out for your mother-in-law Arthur. Maybe if you give the full story one of our kind Virgin employees here might be able to escalate the matter for you? |
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I will give you the full story then.
My mother in law has been with VM the same time As us, she decided to get in touch with the times, and we gave her a lap top, VM did BB and she decided that she would have it. It was arranged to have BB installed today for a £40.00 install. The booking time was 7am till 1.00pm, the VM Engineer arrived at 1.30. He placed the BB on top of the cabinet and left it there, put the cable into the back of the box and left, saying it will work in an hour. After an hour my m.i.l contacted us, and we found out that the engineer was in the house approx ten minutes, we found out that there was no main cable. So my wife called CS,seven times and got put through to several departments, still no joy. She tried again and finally got an engineer and said it was too late to get an engineer to call back, he did another test and then found out that the box was broken and they will arrange for a new box to be sent out in three days. How can they do a proper check without a mains cable This is poor service from a company, when you cannot get the right answers and the pass the buck scenario. |
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Sirus, you must live in cuckoo land, this job SHOULD have been done properly in the FIRST place.
VM have a service to run, they are quick enough to take your monthly subscription, but when it comes to an install it sends a puppet. You pay good money, and decide to increase your service and the engineer cannot do the job properly, its like taking your car in for a service and he doesn't do it. |
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Are you saying there is no plug?
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It was not this call I can assure you.:erm: |
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Bb box? Was it the superhub? What main cable?
You say it's the full story but it's not very detailed and doesn't really explain what was installed. |
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The main cable is bound to be the drop cable (cable run from cab to front of the house). So whats proberly happened it that the engineer has turned up and found no drop cable, to which he can do nothing about. So he has two options one to reschedule the job which then may take up to 4 weeks or put the modem and cable in then get his manager to get a new cable pulled and connected asap.
Also i cannot see how they can test the modem if there is no drop cable presence. |
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