Re: Am I paying too much?
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Re: Retentions Deals - Text from Customer Relations?
I would always try the friendly route, but that's me!.
I would call and explain that you feel it is too expensive and that you need to try and cut costs and see if they can offer you anything. if you've been with them a long time they really won't want you to leave, give them a call and ask, select the option 'your thinking of leaving us'. Hope you get on okay. |
Re: Am I paying too much?
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There are a lot of really good Sky deals at the moment through CarphineDixons to help negotiations - look on HotUKDeals under Audiovisual. You are currently paying double what others seem to achieve for this mix. |
Re: Retentions Deals - Text from Customer Relations?
Thanks everyone. I got an amazing result. Contacted VM. I cancelled as not happy with small discount offered. Got a good quote from Sky. Cancelled VM. VM retentions phoned several days later with a great discount of £30 including upgrading my second box. Sky offered even better deal but decided to stay with VM for an easy life.
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Re: Retentions Deals - Text from Customer Relations?
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Re: Retentions Deals - Text from Customer Relations?
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Re: Retentions Deals - Text from Customer Relations?
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Re: Retentions Deals - Text from Customer Relations?
I called today, I was paying £39.48 for:
100Mb broadband Mix TV TIVO 24/7 Phone calls with Caller display (line rental saver paid) Called retentions today and got the same deal for £36 |
Re: Retentions Deals - Text from Customer Relations?
I called up as I was interested in the V6, managed to get Mix Tv, 100m BB and all inclusive calls for £36 a month, £50 for the V6 and £14.99 activation.
I've since had the activation charge credited back as the box didn't arrive on time, so quite pleased with the deal, one year contract. V6 due tomorrow on self install. 😀 |
Re: Retentions Deals - Text from Customer Relations?
Always try to align your Line Saver Rental with the end of your contract if you can.
This is because it's not refundable and you end up either foregoing the money or effectively tying yourself into a longer contract. |
Re: Retentions Deals - Text from Customer Relations?
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Re: Retentions Deals - Text from Customer Relations?
New customers are being offered a 2 year price protection on their discounts for ~£5/month higher joining price so I'd imagine retention offers are going to go this way too.
Sky changed to lower discounts and longer minimum terms for retention a few months ago. |
Re: Retentions Deals - Text from Customer Relations?
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I have both VM and Sky as with the combination of retention offers this was cheaper than paying for a third box. |
Re: Retentions Deals - Text from Customer Relations?
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Retention (cancellations) and Downgrades have changed to 18m contracts recently with all discounts and I'd expect Winback to go the same way soon. Where Sky goes the competition usually follows eventually so if Sky reduces the discounts then the competitors usually cut their's too. Sky are the only one out of the big three (BT and Virgin, too) who regularly advertise at full price. |
Re: Retentions Deals - Text from Customer Relations?
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The offer was 60% off from the moment I put in my Sky cancellation (it appeared on the Sky box and online). As for me it is an extra box I let the cancellation go through and a day or so later went online - so it appears to pay to wait :). My deal is also with no contract so I can leave (or at least cancel again to renegotiate!) when the credit runs out. |
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