Virgin Media, sold upgrade not informed of upload limit
 

Hi all,

Feeling very angry with Virgin Media right now.
I recently upgraded my plan because I needed to increase my upload speed, so upgraded to 200/12 mbps.

I now find that the upload is monitored between 4-11pm and if the my upload reaches 2,250 mbts, they reduce it by 50% and if it reaches that again with that time period, they reduce it by a further 65%!

Now, I had 2 conversations with 2 different people at Virgin before upgrading who made no mention whatsoever of a limit. Having just now called them, they said 'it's in the terms and conditions' and simply wouldn't escalate the complaint to a manger as 'it's in the terms and conditions'.

To add insult to injury, when I upgraded, they told me one price, then tried to charge me more.

Pretty fuming right now. Any input or suggestions of what to do next appreciated.

Re: Virgin Media, sold upgrade not informed of upload limit
 

Do not know much about your problem but I would be interested in what other people think !!?

Re: Virgin Media, sold upgrade not informed of upload limit
 

As you mention it is an upgrade which means you was on a lower tier which was also subject to the same traffic management policies and % reduction in speeds. Increased upload speed just means you can upload more per hour before you hit the threshold and the management takes effect. Although the policy is in effect between 1600-2300, your upload quota isn't a total limit measured over that period. Years ago it used to be the case that if you reached something like 4.5gb by 1800 then you were screwed till 2300. It now operates on an hourly basis and tbh dude I am on the same tier as you and do a lot of uploading and struggle to be affected by it. Once you know what the average upload speed is to hit that hourly threshold you can make sure you keep yourself just below it. Even so, if you do hit the threshold you go down to 500k/sec for 1 hour which is a modest speed imho.

Anyways, if you want a truly unmanaged tier then you might want to consider the 200mbit "gamer" tier which is 200/20 and the upload is not managed at all.

Re: Virgin Media, sold upgrade not informed of upload limit
 

Good advice from the General as usual so I hesitate add an extra comment.

Always Google first before asking. Solves most problems.

Re: Virgin Media, sold upgrade not informed of upload limit
 

Many thanks for that. It does make sense and I can see why they do it. It just would have been good if they had pointed it out before hand.

Re: Virgin Media, sold upgrade not informed of upload limit
 

Like pretty much any service, its down to you to check up on the finer points of what you are buying.

Re: Virgin Media, sold upgrade not informed of upload limit
 

Thanks Paul - Yes, live and learn

Re: Virgin Media, sold upgrade not informed of upload limit
 

Your previous tier would have had the same.

If you go to 200 gamer, 20mbit up and no throttling.

Re: Virgin Media, sold upgrade not informed of upload limit
 

thanks rtho

Re: Virgin Media, sold upgrade not informed of upload limit
 

Upgrade to gamer.