Another new build
 

Hi all, long time no post I guess!

I will be moving into a new build on Friday which is prewired for VM in Birkenhead. As far as I can see, all internal wiring is completed as are the empty duct to the property. There was previously a terrace at this location,which were wired, and the original ducts I presume will remain in the footway.

However, trying to get anything from VM in regards to getting connected is like trying to draw blood out of a stone. I have lost count how many times I have filled out forms with nobody contacting me back in return. I am also pestering the developer to do what they can in regards to this.

Does anyone have any idea how long this process may take? I have attached an image of the situation outside, lacking an omnibox.

Thanks

Re: Another new build
 

Keep on at the developer, they will have a dedicated VM member available.

Re: Another new build
 

That's what I believe, though the developer denied this. It does exist on the postcode checker, but merely states "unable to update you at the moment". The house is now complete, VM were on site last week, but heard nothing from my referrals.

Re: Another new build
 

Show the developer this.

http://www.virginmedia.com/lightning...rty-developers

Re: Another new build
 

Want to drop me a PM with your address details and I will get this checked out for you alestescarrow.

Cheers

Stephen

Re: Another new build
 

Thanks. It just looks like there is a lack of communication between the Developer and VM. The development is not complete, although my property is, and I guess that is why they are not signing off individual houses.

There is a cable running past the house which serviced the properties previously on the site, but I guess the majority of the legwork here will be in the cabinets nearby.

Re: Another new build
 

Looking at the Virgin forum the problems with new builds seems common!

Re: Another new build
 

If the area is already supplied then it is likely HFC network, which should not require a lot of work to bring online.

However if there are significantly more houses there than there was previously, then there could be a capacity problem in the local cabinet.

Re: Another new build
 

Take up Stephen 's offer of help. It's his forte and will be able to tell you what is happening.

Re: Another new build
 

Thanks, I have already done so. Fingers crossed!

Re: Another new build
 

Hi Stephen, did you have any luck as yet?

Thankfully at least got a cheap deal on 4G broadband for now, to be honest I think it's the developer going at snail's pace.

Out of interest, I've got a strange set up where there is absolutely no NTE5 plate anywhere in the property, but there is a phone extension socket on a media plate. There are also two blank VM branded plates in the living room and bedroom, and a non branded plate in the bedroom. It will be interesting to see how it's all wired up because I absolutely have no clue as yet!

Re: Another new build
 

The postcode checker on VM has now changed to the following message:

Incidentally at the same time, a VM customer team member rang me regarding previous contact and indicated that it could be 18 months before a connection? ( :o )

It also looks like the road is being dug up by a multi-utility contractor. I'm not entirely sure that there is VM work involved, however they have been digging up the roadway alongside the completed properties (which have all other connections beside VM now) and there are pieces of green ducting spread on my driveway. At the same time, a brown omnibox and black toby box with a CATV lid have been fitted on my property.

Any ideas what this means? It seems like VM has many departments and the callcentre staff have very little understanding where these issues go.

Thanks

Re: Another new build
 

Has weesteev not got back to you?

Re: Another new build
 

He has thanks, I think this development may be causing VM a bit of a headache!