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-   -   my landline is down .. still (https://www.cableforum.uk/board/showthread.php?t=33673123)

eto 17-12-2010 16:10

my landline is down .. still
 
NW London, my landline is totally kaput since yesterday 6 PM -ish, i was out at the time it went off ..

i thought the handset had died just, or a kicked cable

Quote:

You will currently be experiencing a loss of your Virgin Media Phone service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised:December 16 2010, 17:50
Estimated repair time:December 17 2010, 21:43
Fault reference:F001465384
internet is fine however

guess i need to get a skypish dhubri goin .. on this new mobile i only got YESTERDAY .. ha ha

Peter_ 17-12-2010 16:50

Re: my landline is down .. still
 
That is a known Outage/MSO which a Major Service Outage which will be affecting many customers in your area and is being dealt with as quickly as possible.

eto 17-12-2010 17:29

Re: my landline is down .. still
 
im just a little surprised not more of the chattering classes have posted about this

Peter_ 17-12-2010 18:11

Re: my landline is down .. still
 
Quote:

Originally Posted by eto (Post 35139167)
im just a little surprised not more of the chattering classes have posted about this

If you ring the Outage Line on 0800 561 0061 it should be on there.

eto 17-12-2010 19:10

Re: my landline is down .. still
 
err .. yes

Update @ 6PM, it said

my call was at 6.10 pm

Peter_ 17-12-2010 19:31

Re: my landline is down .. still
 
Quote:

Originally Posted by eto (Post 35139237)
err .. yes

Update @ 6PM, it said

my call was at 6.10 pm

All estimates are fluid as they cannot guarantee an exact time due to the technicalities of the work involved.

At least you know it is getting worked on.

eto 17-12-2010 19:42

Re: my landline is down .. still
 
must be something fairlly major for a 24-hr outage in 2 postcodes, NW1 + NW3, thats a fair few lines

Peter_ 17-12-2010 19:58

Re: my landline is down .. still
 
Quote:

Originally Posted by eto (Post 35139254)
must be something fairlly major for a 24-hr outage in 2 postcodes, NW1 + NW3, thats a fair few lines

It is in the thousands when it is a MSO but it will be fixed as soon as possible.

eto 18-12-2010 01:35

Re: my landline is down .. still
 
cool, its back on

Peter_ 18-12-2010 07:21

Re: my landline is down .. still
 
Quote:

Originally Posted by eto (Post 35139481)
cool, its back on

They will have worked as quickly as possible to fix the fault, nice one.:)


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