Re: Probably the ugliest equipment and install I have ever seen
 

Yes, the point is that they're not dealing with so many that they can't send out initial responses in less than five days; more that they're doing other stuff, like working on other complaints, as well!

So five days for an initial response is fine.

Re: Probably the ugliest equipment and install I have ever seen
 

Mine's ex-ntl. Says Cabletel iirc.

Re: Probably the ugliest equipment and install I have ever seen
 

As far as i am concerned the colour of the boxes/cable is not an issue as they will get painted the next time the house is regardless of what colour they are ,my issue with that install would be the routing .If the box had to go in that position then it would have been neater to run the cable along the roof line and then down the left side of the window tight against the concrete jamb ,2" below the box and then looped up into the box ,not straight down the middle of a wall ,and a straight or horizontal run should be straight or horizontal ,not a little bit wiggly .As a window fitter i re-rout cables all the time and if i can be tad professional about a not very hard job ,then someone who does it for a living should be able to do it

Re: Probably the ugliest equipment and install I have ever seen
 

theres nothing wrong with that, just use the same paint you did the walls with, to paint the cables, if you get the brown box moved your going to have a nice big hole in the wall.

Oh, and by the way, the virgin cabling looks neater than the coax going through the window (sky?)

Re: Probably the ugliest equipment and install I have ever seen
 

To be honest all i see is a question . " How much can i get out of them if i complain" :rolleyes:

Re: Probably the ugliest equipment and install I have ever seen
 

It would have been more professional looking if the installer had fitted the box to the right of the house and also routed the cable from the right, over the window frame and below the tiles across the door.

Re: Probably the ugliest equipment and install I have ever seen
 

Having reread the posts it seems Brits have been desensitised to bad service and bad workmanship.

To the people that say just paint the cable and box: Why should I have to go to B+Q, go search for the same colour paint, pay for the paint, drive home then spend a few hours painting if I have told the guys where to install it?

To the people that think 5 days in not a long time to wait, I say you have become used to poor service, and don’t even realise it anymore. I think tomorrow will be day 5, and still no call from Virgin. Can’t say I am surprised in the very least.

I would have bet money that they will not phone, and where some guys might say consider yourself lucky you don’t have to wait 3 weeks or whatever, I say to you stop being content with mediocre service and grow a pair.

Unless consumers do something about these problems, these fat cat companies will continue to gladly take our money and laugh all the way to the bank.

Re: Probably the ugliest equipment and install I have ever seen
 

Why? Because your fussy, nothing wring with that but if your like that you should have been there for the install

Re: Probably the ugliest equipment and install I have ever seen
 

Jason, get on the phone to them first thing tomorrow, or Monday, and demand they send a qualified installer out to tidy that mess up.

There was a time when a worker took pride in making sure they did a good job.

Shoddy workmanship like this, is done by lazy, unprofessional Virgin Media employees.

Re: Probably the ugliest equipment and install I have ever seen
 

Not so long ago I had cause to contact the Cust. Serv. Dept. of East Midlands Trains. Their turnaround time for responses was TWENTY DAYS. Yes FOUR TIMES that of VM!!

Re: Probably the ugliest equipment and install I have ever seen
 

There was a time folk got paid by the hour not the job

Re: Probably the ugliest equipment and install I have ever seen
 

That's no excuse for a botched job like this.

Re: Probably the ugliest equipment and install I have ever seen
 

I would do jobs worse than that if i was paid by job

Re: Probably the ugliest equipment and install I have ever seen
 

I think that's bit over the top ,it's not the best but by no means the worst .As has been mentioned if the OP is that fussy he should have been there .Did he tell the installers where to put the cables and the box ?or did he just leave vague instructions when it was booked .The other issue i can see is, there is another cable that has been run from the box along the damp course ,what is that ? where does it go ?

@any installers ,when a customer tells you to put a box on the left/right of a window do you look from the external or interior of the property ?

Re: Probably the ugliest equipment and install I have ever seen
 

Having been keeping an eye on this thread I thought I ought to throw in my opinion. To all those blaming the installers being lazy and so on they have no idea what they are talking about. It's not the techs fault it's the companys. If you seen the workload put on these guys on a daily basis and pressure they face you might think different. It's a neat enough install, albeit not wired how you wanted. If you were an installer I guarentee you would make life easier for yourself. as pointed out previously if you feel strongly about how you want it done at least make a point of actually being there. The installer will do it as quick and easily as he can due to his busy workload. But will be more than willing to consider alternative cable routes if instructed.