New video card or not?
Hi guys
don't know if you guys remember or not but a few months back i was deciding to RMA my Asus 7970Ghz or not in the end i RMAed it in NOV thing is it was damaged in shipping to retailer (Scan) even with the amount of bubble wrap i used looks only cosmetically damaged from photos but cause of that retailer won't do any testing but they gave me the option of sending to manufacturer and see if they accept it and test it well be over 2 months now and been chasing Scan a few times who in turn said will chase the supplier but they ain't getting any update either worst thing is even though the usual time frame is 4-6weeks there's no actual deadline for the supplier to get it done gotten to the point of thinking of just go and get a GTX970 on Monday if i get no update by then but been reading some memory problems with them which might or might not be that serious so now in a bit of a dilemma should i go and get a GTX 970? get a AMD 290X (i have 600W PSU is it ok?) wait for the RMA and/or next AMD card release(read its be released in march?) what do you guys think? |
Re: New video card or not?
I would hold off on the 970 - looks like they are all getting recalled due to a memory issue!
http://www.techpowerup.com/209205/ge...gb-report.html http://www.anandtech.com/show/8931/n...ory-allocation |
Re: New video card or not?
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Did you take insurance out during shipping? Either way, the retailer's legally obliged to replace or repair the item in a reasonable amount of time (usually considered 30 days or less) and some explicitly state this in their T&Cs. It is irrelevant what their supplier does or thinks. In the end it depends if you want something now or to wait. There's nothing wrong with buying a GTX 970 now, and unless you want to game at 4K there's no real benefit to a 290X. ---------- Post added at 23:41 ---------- Previous post was at 23:40 ---------- Quote:
I've heard nothing about a recall. I see no reason why they would recall a working product. The GTX970 was deliberately designed to work that way and it works fine as far as anyone can tell. It is not the first card to be designed to work that way and previous cards with the same design have never been recalled. |
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Also neither of the links actually state that cards will be recalled, nvidia are still looking into it and could quite well be addressed with an ota firmware upgrade, ---------- Post added at 04:45 AM ---------- Previous post was at 04:38 AM ---------- Quote:
Had my 970 jetstream since release month without issue, even the dreaded coil whine which blights some brands isn't evident on my card and which was my biggest concern when buying the 970 and a question I asked the retailer about and what their stance was should the card I buy have coil whine. |
Re: New video card or not?
Like what someone has said, they are obligated to repair or replace your card.
Throw in Trading Standards into the conversation with them and your rights as a consumer, and they will gladly probably replace it. Shocking when they do this, I have had dealings with Scan before, and they go back on their word a lot, stopped shopping with them because of that. I use Overclockers now, prices are just a bit more in some hardware but I know they aren't as crap with customers. A 970 is a nice card, nothing like hardware CUDA and Physx to take away the work from the CPU in terms of effects in game. Plus its actually power efficient also. But yeah definitely give hell to Scan. And in the future if you ever have to return something back, always photograph it with a date, before sending it.. that way they can't squirm out of it. |
Re: New video card or not?
well Scan said my packaging wasn't good enough
so insurance won't cover it (used their supplied courier) then Scan had me sign a warranty disclaimer before sending card to supplier to see if supplier are willing to do anything just had a read again and realize it says there's no guaranteed time frame so been waiting for 2months now not knowing what i will get back the faulty 7970 a repaired/replacement card or credit back waiting in line with live chat right now, might call them if there no response soon I'll be happy just to get a working 7970ghz or 280X as its fast enough in 1920x1200 anyway I was thinking the Vram issue with 970 shouldn't be that bad either but people in some forums are making a big fuss about it a bit skeptical about those post though |
Re: New video card or not?
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I have never had issues with Scan, but if something was damaged in Transit to them then that is not there issue to deal with, it then needs to be taken up with the delivery company for damaging goods whilst in there care, that is now unable to be exchanged under warranty, as it shows signs of damage from mishandling. The manufacturer shouldn't even deal with, it should be the delivery company paying out for the replacement of the part. As for what card to replace it with, the 970 is a cracking card and Nvidia have now said the Memory issue is no where near what people are claiming but, they have admitted as to why there is a small decrease in performance. http://www.bit-tech.net/news/hardwar...gtx-970-flaw/1 Dependent on how long you can wait for a replacement card, I would wait till around April time as that is when AMD are apparently releasing there new cards then, and that will cause Nvidia to release refreshes of cards or drop the price of the current ones. |
Re: New video card or not?
Well just got off phone with scan
and talked to Amanda says I should be getting a replacement card but they have to take off a third of the price i paid as i RMAed it after a year (I should of RMAed it earlier) looking at their stock to see what equivalent card they can get me should be around £150 price range and will update me in 24-48 hours at most just want to say been calling Scan quite a few times lately (about other problems as well) and the times Amanda answered my call she has always been very helpful |
Re: New video card or not?
There is always good CSRs on the phones, the ones who know happy customers = returning customers.
Newer CSRs just are there to earn a wage and go home. Sad days :\ At least it is something, a 960 is about the £150 mark, just a few pounds over. Will they allow you to foot the rest of the bill for a 970? |
Re: New video card or not?
asked if I'm allowed to pay extra for a upgrade
said its not allowed well if they give me a video card with a 280x or 960 (around the performance of my 7970Ghz) I would be happy enough I could hold off getting a new video card and see how the next AMD performs before upgrading (if i do need to upgrade) just hope they don't give me a lower performing card might need to argue with them then |
Re: New video card or not?
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... For more ordinary customers though who don't return 50 'faulty' products a year ... Quote:
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---------- Post added at 17:14 ---------- Previous post was at 16:55 ---------- Quote:
Within 6 months of purchase the retailer is legally obliged to prove that the fault was entirely yours. Them claiming it was damaged in transit (have they actually shown any proof to you? How exactly did you package the item?) doesn't prove it wasn't fault before being placed in transit. Furthermore, IIRC it's the retailers responsibility to get the item back from you, so anything that happens to it after it leaves your house is their problem [Not 100% sure if this applies to SOGA or just CCR] Quote:
Some statutory rights you can sign away, some you can't. Quote:
---------- Post added at 17:25 ---------- Previous post was at 17:14 ---------- http://www.adviceguide.org.uk/englan...eplacement.htm |
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