Cable Forum - Virgin Media to Double Broadband Speed

Page 5 of 158

105

Last »

Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - Virgin Media to Double Broadband Speed (https://www.cableforum.uk/board/showthread.php?t=33684528)

greeninferno

08-12-2011 13:03

Re: Speed doubling?

Quote:

Originally Posted by chrisjones (Post 35342423)

They won't have to! After speaking to someone in Retentions yesterday, they confirmed to me (after a game of 20 questions) that it had been suggested in various meetings that 10mb will be on the way out at somepoint to make 30mb/50mb and 100mb the only tiers available as its too confusing to customers having all the different options currently.
They also confirmed that at present they have the following connections speeds available

2mb (for as they classes it 'the little old granny in the village'
10mb
20mb
30mb
100mb

So really it does make sense to migrate everyone onto a more simpler grading scale.

Again, this is what the Retentions person told me, dont shoot the messenger lol.

but everyone on these lower tiers will require a new modem/hub to move up speed, who is going to pay for that?

jb66	08-12-2011 13:08

Re: Speed doubling?

More likely 20 60 100

thenry

08-12-2011 13:34

Re: Speed doubling?

Are SHs now being shipped out left right and centre?

jb66	08-12-2011 13:51

Re: Speed doubling?

Nope, regular hubs for ten meg and twenty meg customers

thenry

08-12-2011 14:01

Re: Speed doubling?

you sure? I've seen a few threads now from 10-20Mb customers having the SH sent to them, not sure whether their mistaken or not :shrug:

Hugh	08-12-2011 14:16

Re: Speed doubling?

Quote:

Originally Posted by Tim Deegan (Post 35342431)

I'm actually right on the verge of leaving VM completely, if they don't sort my current problems out.

But of course, I was referring to the past re loyalty vs fiscal sense equation.....

Peter_

08-12-2011 14:33

Re: Speed doubling?

Quote:

Originally Posted by Tim Deegan (Post 35342492)

Well all I can say is that VM are in a complete mess, and that one hand doesn't know what the other is doing, because I was refused help because I am on 100mb.

I expect that will be offshore agents as it is out of hours and expect the support to degrade once our office closes.

chrisjones

08-12-2011 14:42

Re: Speed doubling?

Quote:

Originally Posted by Masque (Post 35342596)

I expect that will be offshore agents as it is out of hours and expect the support to degrade once our office closes.

Do you always go through retentions?

I never called the foreign 'tech' lines as its all scripted answers..

WaxMan

08-12-2011 14:56

Re: Speed doubling?

Now I have to wonder if I will be lucky and have this apply to my current 20Mb connection considering that I am only paying for 10Mb was given the upgrade after having connection issues on and off for couple of weeks quite a while back.

Ignitionnet

08-12-2011 15:05

Re: Speed doubling?

Quote:

Originally Posted by jb66 (Post 35342543)

More likely 20 60 100

20 (L, non-DOCSIS 3 modems)
30 (L DOCSIS 3, all non-DOCSIS 3 XL)
60 (DOCSIS 3 XL)
100 (XXL)

As far as I know.

morley04

08-12-2011 15:10

Re: Speed doubling?

Quote:

Originally Posted by Ignitionnet (Post 35342634)

20 (L, non-DOCSIS 3 modems)
30 (L DOCSIS 3, all non-DOCSIS 3 XL)
60 (DOCSIS 3 XL)
100 (XXL)

As far as I know.

Is this for everyone or just people who get an email ?

Ignitionnet

08-12-2011 15:32

Re: Speed doubling?

It's entirely separate from this email.

jb66	08-12-2011 15:35

Re: Speed doubling?

Quote:

Originally Posted by Ignitionnet (Post 35342634)

20 (L, non-DOCSIS 3 modems)
30 (L DOCSIS 3, all non-DOCSIS 3 XL)
60 (DOCSIS 3 XL)
100 (XXL)

As far as I know.

I hope not, certain folk paying for L getting 30 some paying for xl getting 30, too confusing!

---------- Post added at 15:35 ---------- Previous post was at 15:33 ----------

Quote:

Originally Posted by thenry (Post 35342567)

you sure? I've seen a few threads now from 10-20Mb customers having the SH sent to them, not sure whether their mistaken or not :shrug:

Positive, any superhub put in for ten or twenty meg gets investigated, call centers may be able to do what they want

slowcoach

08-12-2011 15:47

Re: Speed doubling?

Quote:

Originally Posted by Tim Deegan (Post 35342492)

Do you want mine?

Thanks for the offer Tim but as Digital Fanatic reckons it's Thorntons, which seems plausible, I'd better not get into a habit which is beyond my modest means. Aldi's drinking chocolate is going to taste even weaker from now on though. :dozey:

thenry

08-12-2011 15:47

Re: Speed doubling?

Quote:

Originally Posted by Ignitionnet (Post 35342634)

20 (L, non-DOCSIS 3 modems)
30 (L DOCSIS 3, all non-DOCSIS 3 XL)
60 (DOCSIS 3 XL)
100 (XXL)

As far as I know.

Quote:

Originally Posted by jb66 (Post 35342650)

I hope not, certain folk paying for L getting 30 some paying for xl getting 30, too confusing![COLOR="Silver"]

yeah I didn't understand that, don't really like the look of it. I thought VM would get rid of everything below 30 shifting everyone onto docsis3 - SHs.

Quote:

Originally Posted by jb66 (Post 35342650)

Positive, any superhub put in for ten or twenty meg gets investigated, call centers may be able to do what they want

call centres :shrug: this guy got a SH - http://www.cableforum.co.uk/board/12...3-upgrade.html

not sure whether they charged him or not. Initially I thought as above, everyone getting shifted onto docsis3 reading posts of heads getting SHs for services lower than 30meg.. ready for the upgrades? Can those standard Hubs and modems handle 30meg?

All times are GMT +1. The time now is 01:33.

Page 5 of 158

105

Last »

Show 100 post(s) from this thread on one page